IT Support Specialist - Level 1

About the role

Partners For Quality Inc. is a private, non-profit social services organization based in Robinson Township with a satellite office in the East Hills area. We are the administrative parent company to 5 subsidiaries and are responsible for the Fiscal, Payroll, HR, IT and support services to each. Our subsidiaries include Allegheny Childrens Initiative, Citizen Care, Exceptional Adventures, Milestone Centers and the PFQ Foundation. Through these subsidiaries, we provide community based supports and services to adults and children with intellectual disabilities and behavioral health challenges in Allegheny County.

Responsibilities

Responsible to the Director of Information Technology (IT) Operations for the maintenance and management of computers, networks, connections and software within Partners For Quality, Inc. All responsibilities shall be completed in a manner consistent with Vision, Mission and Values of Partners For Quality, Inc.

• Support end users across the entire organization
• Support all software applications including installation, access and ongoing support
• Support and manage end-user hardware across the entire organization
• Travel to required offices and work sites as necessary
• Assist the Director of IT Operations with other departmental functions and/or duties as assigned
• Train new employees on hardware and software and provide on-going training as needed
• Provide technical and troubleshooting support (help desk) for end users
• Understanding of, and compliance with, all Agency Policies and Procedures, and all Federal, State and County service line regulations
• Assume responsibilities which support Corporate Accreditations/Certifications as demonstrated by, but not limited to:
  • Assuring compliance in IT areas for the Corporation and its subsidiaries
  • Participating in departmental quality improvement efforts
  • Assuring the IT function is responsive to the needs of Partners For Quality and all subsidiary employees
  • Displaying teamwork and cooperation in dealing with management, others within the Agency, and external stakeholders

Qualifications

• Associate degree in Information Technology, Computer Science and/or related field
• One (1) year of related experience preferred
• Excellent communication skills, both verbal and written
• Excellent references, both personal and professional
• Valid Driver's License with a clean driving record
• Act 33, 34 and FBI Clearances

Schedule

Monday through Friday; 9:00 AM - 5:00 PM / 37.5 hours per week

Location

Robinson Township, PA with a satellite office in the East Hills area

Benefits

Full Time employees enjoy a comprehensive benefits package:

• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off / year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match

Work Perks

• Paid orientation and training
• Free parking (select locations)
• Employee Activities, Rewards and Recognition Programs
• Comprehensive Employee Assistance Program
• Use of agency vehicle for work-related activities