Level 2 IT Support
About the role
LaSalle Network is partnering with our client, a biotherapeutics organization, to hire a Level 2 IT Support professional in Chicago, Illinois. This is a contract-to-hire opportunity supporting an on-site environment where you’ll be a key resource for end-user support, device builds and conference room / AV needs. The Level 2 IT Support role is especially exciting for someone who enjoys independent ownership of tickets and hands-on troubleshooting while helping a team navigate ongoing operational changes, including a move to Jira from ServiceNow and broader technology transition work. If you’re a service-minded Level 2 IT Support specialist, we’d love to connect.
Responsibilities
- Provide Level 2 end-user IT support, including email password resets and remote/virtual troubleshooting
- Support in-office and virtual audio/visual needs, including conference room and collaboration technology (Yealink)
- Build and prepare machines for end users, including imaging/setup and deployment support
- Support mobile phone troubleshooting and user assistance
- Manage and resolve requests through a ticketing system (Jira)
Qualifications
- Experience supporting Microsoft 365/O365
- Experience providing in-office and virtual AV support
- Experience building and configuring machines for end users
- Experience supporting mobile devices and common user access issues (e.g., password resets)
- Experience working in a ticketing system environment (Jira)
- Strong customer service mindset with the ability to work independently and professionally
Benefits
LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
Pay
$30 - $40 hourly
Schedule
Location: Chicago, Illinois (Loop). Work Model: On-site (5 days per week in office, Monday‑Friday).