IT Generalist

About the Role

We are looking for an IT professional to participate in the design of solutions with our sales and engineering teams. This role involves identifying, diagnosing, and resolving a wide range of second and third-level problems for end-users and client systems, including workstations, laptops, servers, networks, and cloud environments.

Responsibilities

• Design solutions in collaboration with sales and engineering teams.
• Identify, diagnose, and resolve second and third-level issues for end-users, including:
  • Workstations, laptops, and terminal services.
  • End-user software and hardware.
  • Network and VPN connectivity.
  • Internet-related issues.
• Identify, diagnose, and resolve issues for client systems, including:
  • Server services and drive space.
  • Server error messages for escalation.
• Set up, maintain, and manage:
  • Client Windows Server environments.
  • Client cloud environments (Azure, AWS).
  • Client network environments.
• Create and maintain client-related documentation.
• Advocate for customer needs and manage their expectations and timelines.
• Participate in an on-call rotation.

Requirements

• 5 or more years of Service Desk & IT infrastructure support in an SMB environment.
• 5 or more years of Windows Server experience.
• Ability to build multiple versions of Windows Server from scratch and support it.
• Hands-on experience with designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, and AWS).
• Experience designing, deploying, and supporting SAN solutions.
• Experience designing, deploying, and supporting VOIP phone solutions.
• Experience designing, deploying, and supporting firewalls, switches, and managed wireless solutions.
• Experience with cloud computing solutions such as Office 365, Azure, and AWS.
• Deep understanding of Active Directory administration, DHCP, and DNS.
• Deep understanding of routing, switching, and networking.
• Significant experience with Exchange, terminal servers, anti-virus solutions, backup software, Office 365, security solutions, and VoIP phone systems.
• Previous MSP Technical experience preferred.

Skills

• Windows
• Office 365
• Cisco Network
• Systems Engineering
• VOIP Phones
• Firewalls
• Azure
• AWS

Qualifications

• Proficient and confident communication skills, effectively engaging all levels of the organization from peers to upper management to customers both verbally and in writing.
• Ability to maintain the highest level of accountability, confidentiality, ethics, and integrity, sharing information appropriately.
• High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands.
• Effective organization and prioritization skills to complete assignments within established time frames.
• Ability to make decisions quickly, evaluate risks, act in times of uncertainty, think creatively, and bounce back from failure.

Pay

The pay range for this position is $28.00 - $42.00 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

If eligible, benefits for this temporary role may include:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available).
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

Schedule

This is a Contract to Hire, fully onsite position based in Kearney, NE.