IT Generalist

3dB Labs is seeking a skilled IT Generalist to join our corporate team supporting our growing mission. The ideal candidate is a self-starter with great interpersonal skills and the technical knowledge to match.

About the role

Our work environment is dynamic and fast-paced with a focus on quick-reaction responses to our customers' needs. Our products are technically compelling, operationally relevant, and deployed around the globe.

Responsibilities

• End User Support
  • Maintain/upgrade computers, peripherals, networking equipment, etc.
  • Onboard new employees’ computers and handheld devices.
  • Familiarize new employees with the following systems: Email (Exchange), OneDrive, InTune, JIRA, web-based timecard system, Ninja1, ticketing system, GITLAB, Mattermost, WiFi, and VPN.
  • Respond to tickets.
• Networking Support
  • Configure devices for appropriate networking permissions.
  • General troubleshooting/maintenance.
  • Familiarity with Cisco CLI a plus.
• Infrastructure Support
  • VMware ESXi: assist in creating, configuring, restoring, and migrating VMs.
  • Create and implement backup and disaster recovery strategies.
  • Run cable as needed.

Requirements

• US Citizen, ability to obtain a US Government Top Secret Clearance.
• 5-10 years IT experience.
• Bachelors or Associates degree in IT, Computer Systems, or similar.
• Experience in a Linux and Windows based environment.
• Current or past US security clearance is a major plus.

Benefits

• 100% coverage of employee and dependent medical, vision, and dental.
• Coverage of co-pays and deductibles.
• 401k, profit sharing of up to 25% of your salary.
• Flexible hours.
• Bank of holiday and PTO hours.