IT Generalist

About the Role

We are seeking an IT professional to participate in the design of solutions alongside our sales and engineering teams. This role involves identifying, diagnosing, and resolving a wide range of second and third-level problems for end-users and client systems, including workstations, laptops, terminal services, software/hardware, network/VPN connectivity, server services, cloud environments, and network infrastructure.

Responsibilities

• Resolve second and third-level issues for end-users, including workstations, laptops, terminal services, software/hardware, network/VPN connectivity, and internet-related problems.
• Diagnose and resolve issues for client systems, server services, drive space, and error messages for escalation.
• Set up, maintain, and manage client Windows Server, cloud, and network environments.
• Create and maintain client-related documentation.
• Advocate for customer needs and manage their expectations and timelines.
• Participate in an on-call rotation.

Requirements

• 5+ years of Service Desk & IT infrastructure support in an SMB environment.
• 5+ years of Windows Server experience.
• Ability to build multiple versions of Windows Server from scratch and support them.
• Hands-on experience designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, AWS).
• Experience designing, deploying, and supporting SAN, VOIP phone, firewalls, switches, and managed wireless solutions.
• Experience with cloud computing solutions such as Office 365, Azure, and AWS.
• Deep understanding of Active Directory administration, DHCP, DNS, routing, switching, and networking.
• Significant experience with Exchange, terminal servers, anti-virus solutions, backup software, Office 365, security solutions, and VoIP phone systems.
• Previous MSP technical experience preferred.

Skills

• Windows, Office 365, Cisco networking, systems engineering, VOIP phones, firewalls, Azure, AWS.
• Proficient communication skills for engaging all levels of an organization, including peers, management, and customers.
• High accountability, confidentiality, ethics, and integrity in handling information.
• Ability to work in a fast-paced environment, juggle multiple tasks, and meet deadlines.
• Strong decision-making, risk evaluation, creative thinking, and resilience.

Pay

The pay range for this position is $28.00 - $42.00 per hour. Individual compensation will depend on qualifications, skills, experience, job knowledge, geographic location, and internal equity.

Benefits

If eligible, benefits for this temporary role may include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available).
• Life insurance (voluntary life & AD&D for employees and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation, or sick leave).

Schedule

This is a contract-to-hire position with a fully onsite work arrangement in Holdrege, NE.