IT Generalist

About the role

Participate in the design of solutions with sales and engineering teams. Be an advocate for customer needs, manage expectations and timelines, and take part in an on-call rotation.

Responsibilities

• Identify, diagnose, and resolve second and third-level problems for end-users, including workstations, laptops, terminal services, software/hardware, network/VPN connectivity, and internet issues.
• Identify, diagnose, and resolve issues for client systems, server services, drive space, and error messages for escalation.
• Set up, maintain, and manage client Windows Server, cloud, and network environments.
• Create and maintain client-related documentation.

Requirements

• 5+ years of Service Desk & IT infrastructure support in an SMB environment.
• 5+ years of Windows Server experience.
• Hands-on experience designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, AWS).
• Experience designing, deploying, and supporting SAN, VOIP phone, firewalls, switches, and managed wireless solutions.
• Experience with cloud computing solutions such as Office 365, Azure, and AWS.
• Deep understanding of Active Directory administration, DHCP, DNS, routing, switching, and networking.
• Significant experience with Exchange, terminal servers, anti-virus, backup software, security solutions, and VoIP phone systems.
• Ability to build multiple versions of Windows Server from scratch and support them.
• Previous MSP technical experience preferred.

Skills

• Windows, Office 365, Cisco networking, Systems Engineering, VOIP phones, firewalls, Azure, AWS.

Qualifications

• Proficient communication skills, engaging all levels of an organization verbally and in writing.
• High standards for accountability, confidentiality, ethics, and integrity.
• Ability to work in a fast-paced environment, juggle multiple tasks, and meet deadlines.
• Strong decision-making, risk evaluation, and creative problem-solving skills.

Pay

The pay range for this position is $28.00 - $42.00 per hour. Individual compensation depends on qualifications, skills, experience, job knowledge, geographic location, and internal equity.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. If eligible, benefits may include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) retirement plan (pre-tax and Roth post-tax contributions).
• Life insurance (voluntary life & AD&D for employees and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation, or sick leave).

Schedule

This is a contract-to-hire, fully onsite position based in North Platte, NE.