IT Generalist

Responsibilities

• Serve as the first line of support for enduser issues across hardware, software, networking, SaaS platforms, and peripherals (Tier 1 and Tier 2)
• Administer, maintain office technology and remoteuser network infrastructure: switches, routers, firewalls, wireless access points, VPN, and VLAN configurations.
• Manage user lifecycle activities (onboarding, offboarding, access reviews) across identity providers (Microsoft 365, Google Workspace).
• Maintain and troubleshoot our CRM (Salesforce) including custom fields, workflows, integrations, and data hygiene.
• Build and maintain integrations between business systems using APIs, webhooks, and middleware tools (Zapier, or custom scripts).
• Write light scripts (Python, PowerShell, or Bash) to automate repetitive tasks, generate reports, manage user accounts, and pull data from APIs.
• Maintain documentation for systems, network diagrams, and standard operating procedures.
• Manage endpoint security, patch management, MDM, and antivirus/EDR tools.
• Collaborate with vendors on escalations, contract renewals, and service issues.
• Contribute to IT projects: cloud migrations, system rollouts, security improvements, and process optimization.

Qualifications

• 3+ years of experience in an IT support, systems administration, or IT generalist role.
• Networking: Solid working knowledge of TCP/IP, DNS, DHCP, firewall rules, and WiFi troubleshooting. Strong fluency administering Windows and macOS environments, Microsoft 365 / Google Workspace, Security and access management, and common SaaS tools.
• CRM: Experience administering a major CRM (Salesforce, HubSpot, Zoho).
• Light scripting: Working proficiency in at least one of Python, PowerShell, or Bash.
• Strong written and verbal communication skills with ability to translate technical concepts for nontechnical users.
• Excellent ticket hygiene and a customer service mindset (SLA).
• Ability to work independently and as part of a team. Strong organizational skills and attention to detail.
• Must have legal authorization to work in the U.S. without requiring sponsorship now or in the future.

Benefits and Compensation

• Location: The ideal candidate should be located or able to reliably commute to Downtown Chicago, IL 60604
• Base salary between $65,000 - 85,000
• Annual discretionary performance bonus between 0-10%
• Paid Family Leave 10 Company Holidays
• Full-time position Unlimited PTO Sick Time Off
• 401k Zero dollars ($0) health, dental, and vision insurance premiums for Introl employees, (90% coverage of insurance premiums for dependents)
• Life and AD&D Insurance
• Flexible Spending Account Dependent Spending Account
• Commuter Benefits
• Fertility Benefits
• Mental health Benefits