IT Epic Credentialed Trainer

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

About the role

The Practice Operations Trainer/Analyst designs and implements training programs for providers and medical practice staff for the use of Epic ambulatory EMR and professional revenue cycle modules; tracks and monitors performance of the revenue cycle functions in order to design and implement training programs. Uses proven methodologies, including needs analysis, to design and develop, implement and evaluate system training. Responsible for identifying, resolving and improving operational deficiencies that impact revenue cycle operations. Establishes front office workflows and communicates responsibilities and expected service excellence performance for Hackensack University Medical Group physician office staff to ensure patient satisfaction and adherence to standards.

Responsibilities

• Design and implement training and maintain training materials related to physician practice operations and revenue cycle including but not limited to: ambulatory EMR, scheduling, registration, charge entry and insurance verification.
• Plan, implement and evaluate Epic ambulatory EMR and professional revenue cycle training.
• Oversee, track and monitor performance of all revenue cycle functions related to physician practice revenue cycle functions.
• Provide tactical leadership in the development and implementation of revenue cycle policies and procedures.
• Establish procedures to resolve complex issues and questions not covered in standard policy and train staff on steps to resolve complaints and complex calls.
• Assist with quality control review of processes and daily monitoring of status of backlogs.
• Analyze root causes of revenue cycle related issues and recommend system enhancements; coordinate and participate in testing of related enhancements and other related revenue cycle workflow changes/implementations.
• Set training schedules and review expectations with Hackensack University Medical Group physician practice staff and leadership.
• Maintain orientation training for Hackensack University Medical Group revenue cycle workflows and maintain competency records for designated physician practice staff.
• Assist in the development and maintenance of the policy and procedure and training manuals.
• Develop agenda and facilitate Front End Users meetings to disseminate information on revenue cycle operations to designated physician practice staff.
• Provide feedback related to actual situations observed, work with staff one on one and in group settings, monitor staff for improvements, and determine if other areas of focus become needed.
• Monitor transaction edit reports and insurance verification edits to assure that edits are resolved timely and practice staff have resources and training to resolve edits.
• Present workflow updates to staff involved in the physician revenue cycle.
• Develop, maintain and disseminate reference materials to support staff involved in the physician revenue cycle (e.g., payor plan/FSC list, Medicare fee schedule, reference list on which payors require pre-authorization).
• Educate staff involved in the physician revenue cycle on protocols, policies, procedures and workflows (e.g., time of service payments, resolving TES edits and REQs, pre-collection list).
• Conduct periodic assessments of the practice-based revenue cycle activities to assure that revenue cycle operations in the practices are applied in accordance with established workflows and policies.
• Assist in developing quality metrics to measure/assess key revenue cycle functions.
• Develop and maintain re-training schedule to enable Hackensack University Medical Group physician practice non-clinical employees' skill levels defined for position.
• Report on practice assessments and collaborate with Director, Faculty Practice Operations & Revenue Cycle and Director, Management Operations to assure that practice-based revenue cycle activities are conducted with an orientation to continuously enhance patient, physician and staff satisfaction.
• Serve as system administrator to grant access and maintain passwords for insurance verification tools: Emdeon and Navinet.
• Serve as system administrator for Hackensack University Medical Group practices for access to payor portals.
• Maintain a central database on practice management applications by practice: users, locations, use of scheduling system, automated encounter form, etc.
• In collaboration with practice management software vendor, authorize access to the billing system for new and established users by application: billing, registration, scheduling, edits, reports, insurance verification.

Requirements

• Bachelor's degree in related field or 2 or more years experience as Epic credentialed trainer or Epic University certified in one or more modules: Epic Prelude/Cadence, Epic Resolute Professional Billing or EpicCare Ambulatory EMR.
• Minimum of three to five years experience working with billing information systems with knowledge of professional billing rules.
• At least two years experience as a trainer teaching adult end users.
• Strong interpersonal and communication skills, including the ability to motivate personnel.
• Clear, concise and persuasive writing and presentation skills.
• Ability to work with a variety of individuals and disciplines.
• Ability to facilitate a congenial and professional working relationship with internal and external vendors, internal and external customers, peers and superiors.
• Ability to communicate needs and concerns in a positive, constructive and professional manner.
• Excellent customer service skills.
• Ability to adapt training schedule as needed to accommodate clinical needs.
• Ability to travel off-site.

Qualifications

Preferred:

• EPIC practice management software: Epic Prelude/Cadence or Epic Resolute Professional Billing or EpicCare Ambulatory EMR.

Required Certifications (within six months of start date):

• ADT/Prelude Certification or Epic Cadence or Epic Resolute Professional Billing or EpicCare Ambulatory EMR.
• Designation as Epic credentialed trainer.

Pay

Minimum rate of $73,153.60 annually. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted rates may vary based on labor market data, experience, education, certifications, skills, geographic location, internal equity, budget, and grant funding.

Benefits

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Paid leave
• Tuition reimbursement
• Retirement benefits
• Performance-based incentives, bonuses, or commissions (for eligible positions)
• Shift differentials for work performed on evening, night, or weekend shifts