IT Client Support, Technology & Engineer Fellow (Fall)
Metropolitan Transportation Authority · New York, NY · 1 wk ago
On-siteInformation Technology$21/hrInternship
Responsibilities
- Configuring workstations to run the new Windows 11 system.
- Aiding the IT Mobile desktop team and handling incidents and tasks.
- Documenting the completion of tasks and incidents related to new system deployment.
- Inventory Management of new desktops.
- Assist on IT Projects.
- Installing computers.
- Supporting end users with new Windows 11 system.
- Troubleshooting technical issues with new Windows 11 system implementation.
Projects
- Resolving incident tickets, the intern will directly improve service availability and end-user satisfaction.
- Support the clearing of backlogs.
- Create comprehensive documentation will improve knowledge transfer, reduce errors, and empower users, providing a vital foundation for efficient IT operations and long-term stability at the MTA.
Requirements
- Proficiency in Microsoft Office Suite is a must.
- The candidate should possess organizational, analytical and communication skills.
- The candidate should be able to work well under pressure and prioritize tasks effectively.
- The candidate should have a keen eye for detail and be able to work independently while being an active team player.
Qualifications
- Matriculated in an undergraduate program in good standing with at least 2.5 GPA.
- Major(s) Preferred: Computer Information Science, or related field.