IT Systems & Support Engineer

Key Responsibilities

• Administer, maintain, and optimize our cloud infrastructure across both AWS and Azure.
• Provide Tier 1/2/3 desktop support for Windows and macOS environments, troubleshooting hardware, software, and peripheral issues.
• M365 & SharePoint Administration: Manage the Office 365 suite, including user provisioning, Exchange Online, Teams, and SharePoint site architecture, permissions, and document libraries.
• Network Operations: Deploy, configure, and maintain network devices (LAN/WAN, firewalls, and VPNs). Ensure high availability and optimal network performance.
• IT Security & Compliance: Implement and monitor security best practices across endpoints, networks, and cloud environments (IAM, MFA, conditional access policies, and patch management). Monitor systems and respond to security incidents; support endpoint protection, patching, and access controls.
• Documentation: Maintain up-to-date documentation for network diagrams, IT policies, asset management, and standard operating procedures.
• Vendor coordination: Escalate and collaborate with vendors or senior engineers on complex issues.

Required Experience

• 3–5 years of experience in an IT Support, Systems Administration, or a related role.
• Hands-on experience managing resources within both AWS (EC2, S3, IAM) and Azure (Active Directory/Entra ID, Virtual Machines).
• Deep knowledge of Office 365 administration and SharePoint management (including site creation, workflows, and permissions).
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall configuration.
• Familiarity with endpoint security (EDR/Antivirus), identity management, and data loss prevention (DLP) strategies.
• Excellent problem-solving skills, a customer-centric attitude, and the ability to explain complex technical concepts to non-technical users.
• Ability to work on-site part of the week to support desktop hardware needs.

Preferred Experience

• Administer Microsoft 365 / Azure GCC High (Government Community Cloud) environments, including familiarity with strict compliance controls (NIST SP 800-171, CMMC, or ITAR).
• Certifications such as: AWS SysOps Administrator, Microsoft Certified: Azure Administrator (AZ-104), CompTIA Security+, or CCNA.
• Experience with scripting languages (PowerShell, Bash, or Python) for automation.
• Experience managing MDM solutions (e.g., Microsoft Intune, Jamf).

About the role

This is a hybrid position. The candidate will need to be local to the DMV area as this hire will need to be in the office as needed.

Trillion is an equal opportunity employer.