IT Support Engineer

About the role

This is a full-time, on-site role for a Desktop Support Engineer having experience of 4-5 years based in KSA Al- Khobar, Al-Sedfah.

Key Responsibilities

• Manage end-user computing, network infrastructure, and on-site IT setups.
• Cook up hardware procurement, vendor management, and asset lifecycle tracking.
• Oversee LAN/WAN, Wi-Fi deployments, firewalls, and connectivity.
• Ensure high availability and uptime of IT systems.
• Conduct site assessments and IT readiness checks for AMIT Stores.
• Provide technical support for desktop systems, computer hardware, and peripherals, including printer support and maintenance.
• Deliver remote support or as on-field visits to Stores & Warehouse offices when required.
• Diagnose and resolve hardware and software issues to maintain system performance and uninterrupted workflow.
• Coordinate enterprise applications (ERP).
• Manage user access and onboarding/offboarding.
• Work with vendors for support and enhancements.
• Support integrations with SAP B1.
• Ensure smooth deployment of IT tools.
• Implement IT security policies aligned with global standards.
• Manage endpoint security, antivirus, and patching.
• Support audits and compliance checks.
• Coordinate incident response.
• Ensure data protection and access governance.
• Act as a bridge between local and global IT teams.
• Participate in regional/global IT discussions.
• Provide clear updates and documentation.
• Align with global IT standards and serve as a trusted partner for all tech-related needs.

Qualifications & Skills

• Proficiency in desktop computers and computer hardware.
• Hands-on experience in technical support and troubleshooting.
• Knowledge of printer support and hardware maintenance.
• Ability to handle remote support and on-site client visits.
• Strong problem-solving skills and attention to detail.
• Able to work efficiently in a fast-paced environment.
• KSA Driving License will be an advantage.
• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
• Relevant professional certifications are preferred:
• Microsoft Certified Professional (MCP)
• Microsoft 365 Certified
• CompTIA A+
• CompTIA Network+
• CCNA
• ITIL Foundation