IT Support Engineer

About Sightline

Sightline offers a real-time operations intelligence solution focused on analytics, root-cause analysis, and correlation of data from any source — critical IT systems, applications, storage, databases — down to the process level. Sightline's powerful analytics go beyond point-in-time data to include over-time and real-time trend analysis, with abnormal behaviors or events dynamically communicated for appropriate actions.

To learn more, visit http://www.sightline.com.

Responsibilities

• Daily monitoring, administration, and support of our network hardware and software.
• Purchasing, installation, configuration, and support of new network and employee hardware/software.
• Administration, configuration, and support of both our email and voice communication systems.
• Virtual Machine management (spinning up new VMs, managing existing, and retiring old ones) in support of the engineering team.
• Administration and monitoring of our Customer Support website.
• Administration of our cloud environments (Google, AWS, & Azure).
• Perform manual installation and upgrade testing of each new release of EDM (our software).
• Maintain and update our 3rd-party software inventory, ensure licenses are up to date, and install patches or perform upgrades as needed.
• Provide support to our customers via phone, video conference, or email as needed.

Requirements

• Bachelor's degree or equivalent in information technology or computer science.
• 5+ years of work experience.
• Strong troubleshooting and problem-solving skills.
• Strong organizational and task management skills.
• Demonstrated proficiency with TCP/IP network administration.
• Demonstrated proficiency with Linux administration.
• Demonstrated proficiency with Windows administration.
• Demonstrated proficiency with the Microsoft stack (Active Directory, Microsoft 365/Exchange, Azure).
• Experience with virtualization platforms — VMware and/or Proxmox.
• Ability to adapt and learn new skills and technology.
• Fluency in English (written and oral).
• Experience contributing to a team.
• Able to work in the U.S. without sponsorship.

Requirements to commute/relocate: Fairfax, VA 22030 — reliably commute or plan to relocate before starting.

Nice to Have

• Experience installing/configuring multiple database types (MSSQL, MySQL, Postgres, Oracle, etc.).
• Deep VMware and/or Proxmox administration experience.
• Solid understanding of the software development process, tools, and technology.
• Experience with Atlassian products (Jira, Confluence) or similar.
• CompTIA and ITIL certifications.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Health savings account (HSA)
• 401(k) with matching
• Paid time off and parental leave
• Flexible schedule (8-hour shift)
• Professional development assistance
• Free parking

Full-time position with a competitive annual salary based on experience, plus the opportunity for annual performance-based bonuses.

Schedule

In person, full-time.