(Student) Student IT Support Technician

Responsibilities

• Provide technology support for Davenport University students, faculty, and staff.
• Reset passwords and assist with logging in to DU computers.
• Avoid assistance with MFA access, network logins, and Wi-Fi connections.
• Assist the ITS Customer Support Center and Campus IT teams.
• Log all calls in the online problem tracking and reporting system.
• Follow-up with customers on calls to ensure resolution of problems and complete customer satisfaction.
• Collaborate with ITS teams to explore ideas and develop real solutions and automations using AI tools.
• Provide GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University Cultural Values.
• Understand and abide by all external and internal regulations and policies.

Qualifications

• Must be enrolled in a minimum of 6 credits as an undergraduate student or 3 credits as a graduate student.
• Must be meeting Standards of Academic Progress (SAP).
• Experience with Microsoft Windows, related applications, and Google Workspace apps.
• Excellent interpersonal skills with positive attitudes toward change, confidentiality, customer service, and conflict resolution.
• Motivated and solution oriented with a high degree of integrity, ethics, reliability, responsibility, and dedication to the mission of the University.
• An active interest in learning about AI and developing solutions to tackle real challenges.
• Willingness to learn about installation and maintenance of PC hardware and related equipment.
• Willingness to learn how to operate and troubleshoot issues with audio-visual (A/V) equipment for presentations and events.
• Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).