IT Support Technician

About the role

The IT Technician is responsible for installing, maintaining, and troubleshooting computer systems, hardware, software, and networks within Sterling Labs under supervision of the Safety Director. This role requires proficiency in managing various devices, as well as the ability to learn and support the Laboratory Information Management System (LIMS) and laboratory instrumentation.

Key Responsibilities

• Set up workstations with necessary hardware and software components.
• Install and configure operating systems and applications according to specifications.
• Ensure all computer hardware, including peripherals, are functional and up-to-date.
• Provide technical support to staff for hardware, software, and network issues.
• Diagnose and resolve technical problems promptly to minimize downtime.
• Maintain records of repairs and fixes for future reference.
• Aid in integrating lab instruments with systems and the LIMS.
• Cook up with external vendors for equipment installation, maintenance, and repairs.
• Coordinate with external vendors for equipment installation, maintenance, and repairs.
• Ensure compliance with lab safety protocols.
• Report to the Lab Safety Manager regarding IT-related safety and compliance issues.
• Document and communicate maintenance schedules and any changes in equipment status.
• Schedule and oversee regular maintenance to ensure optimal performance.
• Regularly assess the condition of IT equipment and identify needs for upgrades or replacements.
• Support various devices for staff use.
• Ensure all devices are secure and comply with company policies.
• Provide training to staff on the effective use of these devices.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified IT Professional) are advantageous.
• Proven experience as an IT Technician or in a similar role, preferably within a laboratory.
• Proficiency in managing and troubleshooting Microsoft, Apple, and Android devices.
• Familiarity with network management and system security.
• Ability to learn and support specialized laboratory software and equipment.
• Excellent problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Attention to detail and strong organizational skills.

Physical Requirements

• Prolonged periods of sitting at a desk and working on computers, servers, or network systems.
• Frequent standing, walking, bending, reaching, and handling cables or hardware during installation and maintenance tasks.
• Must be able to lift, carry, and move computer equipment, monitors, and related devices weighing up to 40 pounds using proper lifting techniques.
• Must be able to safely use ladders or step stools for accessing network cables, server racks, or mounted hardware.
• Frequent use of hands and fingers to handle, connect, and operate computer components, tools, and diagnostic equipment.
• Ability to visually inspect wiring, hardware, and connections with precision; specific vision abilities include close vision, color vision, depth perception, and the ability to adjust focus.
• Must be able to communicate clearly with team members, vendors, and other departments in person, over the phone, and via electronic communication.
• Must adhere to all lab and electrical safety protocols when working near laboratory instruments or data equipment.