IT Client Support Engineer
About the Role
The IT Client Support Engineer serves as a frontline resource for end users at the Santa Monica location, providing dependable technical support across a broad range of hardware and software issues. While primarily based at SMO, this role is part of a collaborative IT support team that shares responsibility for fielding requests across multiple locations. The ideal candidate is personable, detail-oriented, and takes pride in delivering a smooth and responsive experience for every user they assist.
Key Responsibilities
- Provide Tier 1/2 technical support for hardware, software, networking, and peripheral issues across end-user environments.
- Diagnose, troubleshoot, and resolve issues with desktops, laptops, mobile devices, AV systems, printers, and other IT equipment.
- Manage and prioritize support queues using the ITSM ticketing system (e.g., ServiceNow), ensuring SLA compliance.
- Collaborate with IT teams across locations to coordinate support efforts, share knowledge, and drive consistency in service delivery.
- Assist in the planning and execution of hardware refresh cycles, software deployments, and onboarding/offboarding processes.
- Contribute to the creation and maintenance of technical documentation, knowledge base articles, and runbooks.
- Identify recurring issues and recommend proactive, long-term solutions to reduce ticket volume and improve user experience.
Required Qualifications
- 3+ years of experience in IT support, desktop support, or a related technical role.
- Strong proficiency with Windows 11 and macOS environments.
- Hands-on experience with Active Directory, Microsoft 365, and enterprise collaboration tools (Teams, SharePoint, etc.).
- Familiarity with ITSM platforms, particularly ServiceNow.
- Proficiency of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Demonstrated ability to manage competing priorities in a fast-paced environment.
- Strong interpersonal and communication skills, with a client-first mindset.
- Willingness to participate in a 24/7 on-call rotation (1 week every 5 weeks).
Preferred Qualifications
- Industry certifications such as CompTIA A+, Network+, Microsoft certifications (MD-102, MS-900), or equivalent.
- Experience supporting AV/conferencing systems (e.g., WebEx Calling, MS Teams, Crestron, etc).
- Familiarity with endpoint management tools (e.g., Intune, JAMF, SCCM).
Competencies
- Technical Expertise – Strong knowledge of enterprise IT systems and end-user support best practices.
- Problem Solving – Ability to analyze complex technical issues and develop effective, lasting solutions.
- Communication – Clear and professional communication with both technical and non-technical stakeholders.
- Ownership – Takes accountability for outcomes and follows issues through to resolution.
Compensation
$85,000 - $95,000
About STARZ
STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies, and is embodied by its brand positioning "We're All Adults Here." Complementary to any platform or service, STARZ is available across a wide range of digital OTT platforms and multichannel video distributors and is a bundling partner of choice. STARZ is powered by an industry-leading advanced technology, data analytics and digital infrastructure and the highly rated and first-of-its-kind STARZ app.
Benefits
- Full Coverage – Medical, Vision, and Dental
- Annual discretionary bonus and merit increase
- Work/Life Balance – generous sick days, vacation days, holidays, and wellness days
- 401(k) company matching
- Tuition Reimbursement (up to graduate degree)