IT Category Manager

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good!

About the role

The American Red Cross (ARC) spends ~$2 billion annually on goods and services. Of this amount, $1.2 billion is spent on goods and services that should be strategically sourced (sourceable), including regulated and non-regulated materials, supplies, facilities and equipment maintenance, consulting, and IT hardware and software. The $0.8 billion in spend that is not strategically sourced consists of payments to government agencies, grant recipients, inter-Red Cross transfers, and payroll and employee benefits. Of the $1.2B that is sourceable, nearly $150M in spend each year on IT goods and services.

Supply Management at the Red Cross is undergoing a transformation with the objective of becoming a top-performing function when compared to the outside market. The Supply Management Team works with the IT organization and IT executives to execute planned spend. To help ensure Supply Management continues to meet the needs of its Red Cross IT and business unit clients, we require IT-knowledgeable category managers professionals to support the Strategic Procurement leadership.

The IT Category Manager has both IT and Supply Management (SM) experience with skills required to find, engage, compete, and contract with service providers in the U.S. and across the globe to meet a variety of demands. The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, this position will work an East Coast schedule (8am – 5pm). Appearance on video is required on a daily and frequent basis for meetings.

Responsibilities

• Work with the Sr. Director and Director of IT Strategic Procurement to ensure demands and priorities are synchronized with expectations of IT, business client, and Supply Management leadership.
• Be responsible for a portfolio of assigned suppliers to include associated agreements, renewals, and third-party risk management activities.
• Manage a portfolio of assigned clients to understand procurement demands and timelines, develop relationships, and influence procurement strategies.
• Lead, develop and implement category strategies to manage the assigned portfolios, control costs, and ensure continuity of supply.
• Lead negotiation of supplier agreements and renewals in collaboration with internal partners from Office of the General Counsel, Risk Management, IT, and business clients.
• Work with clients and suppliers to negotiate statements of work and ordering documents, adding value to support positive outcomes for project investments.
• Assess, identify, and mitigate third-party agreement risk in collaboration with internal partners from the Office of the General Counsel, Risk Management, IT Governance, Risk and Compliance (GRC), and Information Security.
• Work with the CIO, IT VP leaders, other business tech leaders and project teams to contribute to business cases, manage spend, and plan project procurement timelines.
• Know and participate in Supply Management processes, to include Supplier Onboarding (SOBRA), Third-Party Risk Management (TPRM), Stakeholder Advisory Board (SAB), Risk Council, and P&L Improvement.
• Perform the business of IT Strategic Procurement, communicating with leaders, contributing to team performance, emphasizing P&L improvement, and supporting diversity goals.

Scope: Individual contributor with comprehensive knowledge in a specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

Requirements

• Bachelor’s degree in related disciplines such as Finance, Supply Management, Economics, Computer Science or Information Systems.
• 7+ years of professional experience, to include Supply Management, Procurement, or IT Business Office roles responsible for IT supplier or category management.
• Information Technology experience overseeing IT services and suppliers.
• Strong working knowledge of the IT marketplace, terminology and industry norms.
• Demonstrable experience with application development and managed services agreements and statements of work.
• Adept negotiation skills in pay for performance and shared risk allocation in agreements.
• Strong problem-solving, collaboration and influence skills.
• Ability to lead cross-functional business meetings, develop and deliver clear presentations and communicate with stakeholders.
• Solid business acumen coupled with understanding of business structures, processes, and information flow in an organization with multiple lines of business.
• Use of common Supply Management tools for procure-to-pay and contract lifecycle management.

Preferred Qualifications

• Combined experience in both Supply Management and IT professions.
• Experience with major IT service providers and suppliers.
• Experience authoring and contracting professional services statements of work.
• Experience with Coupa P2P and / or Ironclad CLM.
• Master’s degree is preferred.
• Professional certification (e.g. C.P.M., CPSM, CIRM, CPIM, etc.) preferred.
• Prior experience in nonprofit, humanitarian, or mission-driven organizations.

Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Certification cannot be substituted).

Physical Requirements

• Physical requirements are those present in normal office environment conditions.
• Operational flexibility is required to meet sudden and unpredictable needs.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
• May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Pay

The annual salary range for this position is $110K - $120K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition