IT Manager

About Us

At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

About The Position

Department: IT
Reports to: Chief Technology Officer
Supervises: IT Specialist & Data Solutions Developer

The IT Manager oversees and coordinates all technology-related efforts within the company, ensuring efficient and effective utilization of technology resources. They are responsible for coordinating product/service selection, setup, support, communications, and data protection to assist employees in completing their work efficiently. The IT Manager ensures the availability of up-to-date hardware and software applications while providing proper training to employees in their usage. Additionally, they play a crucial role in establishing and maintaining robust cybersecurity measures to protect the company's digital assets.

Responsibilities

• Maintains IT asset information to ensure appropriate lifecycle management.
• Coordinates purchasing new technology solutions including computers, servers, cell phones, software, etc.
• Develops and enforces policies to allow for the most cost-effective use of existing solutions.
• Maintains knowledge of current technology and stays abreast of new technological advancements to provide cost-effective solutions for the company.
• Maintains administration of all user IDs and passwords, grants clearance to systems and applications.
• Safeguards dealership technology systems through items such as acceptable use, password, and network access policies.
• Develops strategy for IT Security infrastructure to ensure compliance with industry best practices and standards, including ongoing security assessment and response, identity and authentication services, patch management, timely back-ups, firewalls, intrusion detection systems, encryption tools, and other security technologies.
• Assesses the criticality of identified vulnerabilities within the Gooseneck environment and guides the remediation of these vulnerabilities to meet compliance and maintain a secure environment.
• Installs all software, vendor, and pricing updates on all systems and coordinates the installation and set-up of all new equipment.
• Conducts cybersecurity awareness training for all employees to promote a culture of security-conscious behavior and ensures that employees understand their roles and responsibilities in maintaining information security.
• Provides IT support to employees in all locations by prioritizing, troubleshooting, and resolving problems quickly.
• Escalates technology installation and support issues to appropriate dealership, partner, and vendor personnel as appropriate.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintains a safe and secure work environment; develops personal growth opportunities.

Requirements

• Strong communication skills with ability to train others in technology solutions.
• Experience with Cisco routers, servers, firewalls, and network technology.
• Strong knowledge and experience with Azure & AWS and relevant cloud technologies.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be physically able to perform minor lifting of equipment, climbing or crawling to install equipment and run cables, and occasionally long periods of time sitting at a workstation.
• Must be willing to travel to company locations.
• Familiar with John Deere and competitive products desired.
• Bachelor’s degree in computer science, Information Systems, or a related field is required.
• Relevant certifications such as CISSP, CISM, Azure, AWS, or OSCP (Certified Security or networking specialty) are highly desirable.

Pre-Employment Requirements

Candidates must be able to pass pre-employment screenings including drug screen, background check, and MVR review. This position requires the employee to be insurable as it requires travel to all Gooseneck locations.