IT Manager

About the role

Insource provides expertise in HR, Finance, and Technology to a diverse range of clients, including small startups and established nonprofits. We focus on helping our clients achieve their mission and business goals by investing in strong client relationships and delivering high-quality service.

Responsibilities

• Comprehensive management of assigned client relationships and related IT infrastructures
• Manage consulting engagements to achieve both client satisfaction and profitability goals
• Key areas include: technology strategy, budgeting, purchasing, documentation ownership, warranties, project management, IT asset disposals, help ticket management, hands-on & webinars/virtual training, Google administration
• Client relations, technology planning, budgeting and implementation, consistent check-ins and related communications, attend related meetings, user satisfaction surveys, coordinate incorporation of additional services as contracted, and attending important client events
• Overall management of client relationships and their IT infrastructure
• Develop partnerships with key stakeholders at client organizations
• Develop 1, 3, and 5 year technology plans for small to medium sized businesses
• Manage IT operations at various clients
• Aid in the design of technology solutions, taking into account budget, risk, and other organizational environmental factors
• Present technical information to non-technical audiences
• Manage consulting engagements to achieve both client satisfaction and profitability goals

Requirements

• Excellent working knowledge of IP and internet/email topology and networked systems
• Excellent working knowledge of all Windows Operating systems, Microsoft Applications
• Proven organizational and project management skills
• Excellent customer relationship and communication skills
• Ability to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolution
• High degree of self-motivation and organization, able to work independently with minimal supervision
• Outgoing, adaptable, unflappable under pressure, and comfortable working in a variety of client environments
• Undergraduate education and 3 or more years of relevant experience
• 3 or more years of IT experience
• Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systems
• Experience working on IT Project and/or Operations teams
• Excellent time management and ability to prioritize tasks efficiently
• Excellent communication skills, both written and verbal
• Enthusiastic, adaptable, and calm under pressure

Qualifications

• Challenging, exciting consulting work without the overnight or long distance travel
• Competitive Salary
• Health, Dental, Life, Short Term and Long Term Disability insurance
• Generous paid time off
• Company Holidays
• Tuition Reimbursement
• 401K with company matching

Benefits

• Challenging, exciting consulting work without the overnight or long distance travel
• Competitive Salary
• Health, Dental, Life, Short Term and Long Term Disability insurance
• Generous paid time off
• Company Holidays
• Tuition Reimbursement
• 401K with company matching

Skills

• Excellent working knowledge of IP and internet/email topology and networked systems
• Excellent working knowledge of all Windows Operating systems, Microsoft Applications
• Proven organizational and project management skills
• Excellent customer relationship and communication skills
• Ability to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolution
• High degree of self-motivation and organization, able to work independently with minimal supervision
• Outgoing, adaptable, unflappable under pressure, and comfortable working in a variety of client environments
• Undergraduate education and 3 or more years of relevant experience
• 3 or more years of IT experience
• Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systems
• Experience working on IT Project and/or Operations teams
• Excellent time management and ability to prioritize tasks efficiently
• Excellent communication skills, both written and verbal
• Enthusiastic, adaptable, and calm under pressure

Benefits

• Challenging, exciting consulting work without the overnight or long distance travel
• Competitive Salary
• Health, Dental, Life, Short Term and Long Term Disability insurance
• Generous paid time off
• Company Holidays
• Tuition Reimbursement
• 401K with company matching

Pay

Competitive Salary

Schedule

Challenging, exciting consulting work without the overnight or long distance travel