IT Manager

Key Responsibilities

• Lead and oversee onsite IT support operations (Tier 1–3).
• Ensure SLA performance for incident, request, and problem management.
• Manage hardware lifecycle (laptops, desktops, mobile devices, printers, shop-floor devices).
• Drive user experience improvements and service automation.
• Maintain onboarding/offboarding IT processes.
• Monitor and report service KPIs (MTTR, first-call resolution, CSAT).
• Ensure reliability of LAN/WAN, Wi-Fi, firewalls, and ISP connectivity.
• Maintain high availability for critical business and production systems.
• Partner with central infrastructure teams on upgrades and architecture standards.
• Oversee local server rooms, IDFs/MDFs, and infrastructure compliance.
• Implement proactive monitoring and capacity planning.
• Serve as site liaison for ERP, MES, collaboration platforms, and other enterprise applications.
• Coordinate with global IT and business stakeholders for issue resolution.
• Ensure integration between site systems and enterprise platforms.
• Enforce corporate cybersecurity standards at the site level.
• Ensure compliance with security policies, audits, and regulatory requirements.
• Manage endpoint protection, patching compliance, and vulnerability remediation.
• Promote security awareness among site employees.
• Align IT initiatives with operational, manufacturing, engineering, or business objectives.
• Identify opportunities for automation and digital optimization.
• Support business continuity and operational resilience planning.
• Contribute to IT budgeting and cost optimization initiatives.
• Manage local IT vendors and service providers.
• Track and optimize telecom and infrastructure contracts.
• Oversee asset inventory and lifecycle management.
• Ensure cost-effective procurement aligned with corporate standards.
• Lead and develop site IT personnel.
• Foster accountability, customer focus, and technical excellence.
• Coordinate cross-functional initiatives with central IT teams.
• Drive continuous improvement culture within IT operations.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 7–10+ years of progressive IT experience.
• 3–5+ years in IT leadership or site-level IT management.
• Strong experience in:
• Enterprise network infrastructure
• Microsoft 365 / Active Directory / Azure
• Enterprise applications (ERP/MES)
• Endpoint management platforms
• IT service management frameworks (ITIL preferred)
• Experience supporting manufacturing or operational environments.

Preferred Certifications

• ITIL Foundation
• CCNA / CCNP
• Micrsoft / Azure certifications
• PMP (helpful for project-driven environments)