IT Manager

About the Role

We are seeking a Manager of IT Systems to serve as the firm's primary technology steward, overseeing day-to-day IT operations delivered through strategic managed service partners while maintaining hands-on accountability for the core systems that support a modern law practice. The role will help ensure that attorneys and staff have secure, reliable, and efficient access to document management, Microsoft 365, collaboration, endpoint, cybersecurity, onboarding/offboarding, and legal workflow platforms.

This is a highly visible role reporting directly to firm leadership and advising a broader Technology Steering Committee on the strategic direction of the firm's technology investments—including legal tech platforms, cybersecurity, and artificial intelligence.

Ideal Candidate Profile

The ideal candidate is a hands-on, service-oriented IT leader with law-firm or professional services experience and strong command of document management, Microsoft 365/Entra ID, endpoint and identity management, secure remote access, attorney onboarding/offboarding, matter-centric security, e-billing, and practice-support platforms. They can manage MSPs and vendors, resolve attorney-facing escalations, strengthen cybersecurity, and advise firm leadership on practical technology, legal tech, and AI investments.

Responsibilities

IT Operations & Service Partner Management

• Oversee and manage the firm's strategic IT service partners, ensuring service delivery meets performance expectations and SLAs.
• Serve as the primary internal escalation point for technology issues affecting attorneys, staff, and firm operations.
• Manage relationships with technology vendors and negotiate contracts to deliver value and cost efficiency.
• Maintain operational oversight of core law-firm systems, including document management, Microsoft 365, identity and access management, endpoint management, printing/scanning, remote access, and collaboration platforms.
• Manage and track firm hardware and software assets, including lifecycle of hardware, upgrades, and maintenance.
• Coordinate attorney and staff onboarding, offboarding, permissions, device provisioning, application access, and secure matter-related technology workflows.
• Ensure the reliability, security, and performance of the firm's IT infrastructure across all office locations.
• Support litigation, transactional, and administrative teams by coordinating eDiscovery, secure file exchange, and other matter-specific technology needs with internal stakeholders and outside vendors.

Technology Strategy & Steering Committee

• Advise the firm's Technology Steering Committee on strategic technology investments, emerging trends, and prioritization.
• Develop and maintain a multi-year technology roadmap aligned with the firm's growth strategy and client service objectives.
• Lead evaluation, implementation, and optimization of legal technology platforms, including document management, knowledge management, e-billing, workflow automation, secure collaboration, and client-service tools.
• Champion AI adoption across the firm—identifying practical, high-value use cases for generative AI and legal AI tools and guiding responsible implementation.

Cybersecurity & Compliance

• Own the firm's cybersecurity posture, policies, and incident response readiness.
• Ensure compliance with applicable data protection regulations and legal industry security standards.
• Drive a security-first culture through training, awareness, and policy enforcement.
• Manage business continuity and disaster recovery planning.
• Oversee access controls, privileged accounts, data retention practices, vendor security reviews, and client-driven security requirements in coordination with firm leadership and service partners.

Requirements

Qualifications

• 5+ years of progressive IT leadership experience, with a meaningful portion in a law firm or professional services environment.
• Demonstrated experience managing outsourced/managed IT service providers and holding vendors accountable to high-performance standards.
• Strong working knowledge of law-firm technology environments, including document management systems, Microsoft 365/Entra ID, endpoint and identity management, secure remote access, collaboration tools, e-billing, and practice-support platforms.
• Experience supporting attorney workflows, matter-centric security, onboarding/offboarding, vendor coordination, and escalation management in a confidential professional services environment.
• Proven ability to develop and execute technology strategy at an organizational level.
• Experience advising senior leadership on technology direction, ROI, and risk.
• Deep knowledge of cybersecurity principles, frameworks, and best practices in a legal or professional services context.
• Excellent communication and interpersonal skills; comfortable presenting to partners and firm leadership.

Preferred

• Experience with AI and emerging legal tech tools and the ability to evaluate and implement them thoughtfully.
• Bachelor's degree in information technology, Computer Science, or a related field; advanced degree or relevant certifications (CISSP, CISM, PMP) a plus.

Pay

Total compensation of $150,000 - $175,000, based on experience.

Benefits

Comprehensive benefits package.