IT Manager

Responsibilities

• Lead IT efforts to achieve business goals and objectives.
• Manage a multiple internal IT professionals and ensure their mentoring and professional development.
• Track monthly IT costs and service targets, and report monthly performance to the business and IT senior management.
• Leverage influence and communication to develop and deliver on key value propositions.
• Foster a business-oriented culture and continual service improvement techniques.
• Build a collaborative team environment that fosters creativity, innovation, and transparency.
• Manage a portfolio of development and support efforts - deliver needed functionality within budgets and timelines.
• Engage and advise key business and senior IT stakeholders throughout SEA - align their teams’ efforts to business goals and priorities.
• Work with other IT Leaders to implement, support, and maintain data strategy for assigned systems.
• Manage security, backup, and redundancy strategies.
• Ensure the stable operation of the Security infrastructure.
• Take lead of any high severity outage of assigned applications, pursue response and resolution within defined SLA.
• Work with all teams and resources to ensure fastest possible resolution and follow up with Problem Management and Root Cause Analysis.
• Understand impact of Point of Sale Ticket Systems to Marketing, Finance, Revenue and other IT departments.

Qualifications

• Bachelor’s degree in Information Systems or related field.
• 10+ years of experience in administering enterprise infrastructures in large enterprises.
• Proven project management skills with ability to organize and prioritize multiple complex projects.
• Demonstrated ability to coordinate cross-functional work teams toward project completion.
• Demonstrated effective leadership and influence skills.
• Demonstrated advanced written and verbal communication skills.
• Demonstrated experience managing vendor contracts and bidding process.
• Demonstrated experience presenting to business stakeholders and senior IT management.

PREFERRED QUALIFICATIONS

• Experience in the theme park or hospitality field.
• Familiarity with Agile-Scrum concepts.
• Experience with the JIRA platform.
• Experience with SQL Server for reporting and analytics.