IT Manager

About the role

Avid Health at Home delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve. This IT Manager position is based in our Corporate office in downtown Chicago and reports to the Chief Technology Officer.

Responsibilities

• Manage daily operations of the IT department, including documentation of processes and creation of step-by-step procedures.
• Administer database and other software platforms, including user licenses, accounts, and permissions/access.
• Maintain all IT-related systems, including Cloud-based services.
• Set up and maintain company-wide email accounts, distribution lists, and calendars.
• Inventory, register, and ensure proper function of computer and peripheral equipment for distribution when needed.
• Install, configure, and update all hardware and software on equipment, such as computers, phones, printers/scanners, and projectors.
• Facilitate repair of equipment, including drop-off and pick-up when necessary.
• Manage vendor relationships with software, IT support, and telecom providers.
• Review all IT-related invoices monthly and allocate for submission to the finance department.
• Train and assist staff with all IT-related issues.
• Work with managers of other departments to plan and implement IT aspects of new projects.
• Provide acquisition support, including analysis of IT systems and assets and onboarding of new personnel, with onsite support during integration.
• Develop, manage, and routinely test system security and backup recovery plans.
• Assess ongoing IT needs of the company and develop new strategies to increase security, efficiency, workflow, and service delivery/customer satisfaction.
• Ensure internet, phone, and conference services are fully operational and performing at maximum capacity.
• Prepare reports as assigned (monthly) or when requested.
• Maintain the company website and updates.
• Assist with all external and internal ad-hoc requests and projects as needed.
• Adhere to all applicable Federal, State, and local regulations, as well as contract requirements, HIPAA, and Joint Commission standards.
• Other tasks as assigned.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or another related field preferred.
• 3+ years of IT experience, ideally in healthcare, homecare, or a regulated industry.
• Strong knowledge of HIPAA compliance and healthcare data security best practices.
• Experience managing EHR, EVV, or care management software platforms; Alayacare preferred.
• Industry certifications preferred.

Inter- and intra-state travel will occasionally be required for business purposes. The employee must have a valid driver’s license issued by the state in which they work and a satisfactory driving record.

Skills

• Extensive knowledge of information technology systems, equipment, software, and practices.
• Self-starter who proactively seeks to improve the stability and productivity of assigned systems and applications.
• Effective training, assessment, evaluation, and problem-solving skills.
• Exceptional interpersonal skills and the ability to collaborate with other team members, including technical and non-technical users from entry level to senior leadership.
• Sound ethics and professionalism.
• Excellent attention to detail and accuracy.
• Ability to work well under pressure and meet deadlines.

Benefits

• Competitive pay
• Medical Insurance (choice of 3 plans), with company contribution
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• 401k plan with company match
• Paid Time Off
• Holiday Pay
• Ongoing training