IT Manager

About the role

The IT Manager oversees all property-level technology operations to ensure reliable, secure, and efficient performance of Hyatt systems. This role supports hotel colleagues and leadership by maintaining critical infrastructure, coordinating with global IT teams, ensuring compliance with brand standards, and delivering exceptional technical service to enhance the colleague and guest experience.

Responsibilities

• Install, configure, and maintain phones, computers, printers, servers, network infrastructure, guest wireless system, and other IT equipment.
• Manage user accounts, workstations, and Point of Sale terminals, including creating, configuring, and disabling user accounts.
• Provide day-to-day on-going support and problem resolution.
• Work as a member of the IT team to accomplish goals and objectives.
• Complete special projects to improve systems.
• Perform preventative maintenance and minor equipment repairs.
• Maintain backups systems and services.

Requirements

• High School Diploma
• Minimum of three (3) years of professional work experience
• Minimum of two (2) years of experience in the Hospitality industry or related IT field
• Minimum of two (2) years of Information Technology experience or experience in the Telecom field
• Associate's Degree in the Information Technology field (advantageous)
• Minimum of five (5) years of experience in Hospitality, Operations, and IT Support roles
• Minimum of two (2) years of supervisory experience
• In-depth knowledge of Microsoft Operating Systems
• Microsoft or Cisco certification
• Experience administering networks in a Windows Server/Workstation environment, preferably in an environment with more than 50 nodes and 2 or more domains (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations)
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications (Applicable Microsoft network admin certifications: MCSA or MCSE)
• Experience with Hospitality-related applications and systems (PMS, POS, Keycard, PBX, Voicemail)
• Ability to troubleshoot hardware and software problems
• Great communication and problem-solving skills
• Understanding of ServiceNow or similar ticketing system
• Experience with PCI/PRA process
• Experience with Microsoft Intune and SCCM

Qualifications

• High School Diploma
• Three (3) years of professional work experience
• Two (2) years of experience in the Hospitality industry or related IT field
• Two (2) years of Information Technology experience or experience in the Telecom field
• Five (5) years of experience in Hospitality, Operations, and IT Support roles
• Two (2) years of supervisory experience
• In-depth knowledge of Microsoft Operating Systems
• Microsoft or Cisco certification
• Experience administering networks in a Windows Server/Workstation environment, preferably in an environment with more than 50 nodes and 2 or more domains (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations)
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications (Applicable Microsoft network admin certifications: MCSA or MCSE)
• Experience with Hospitality-related applications and systems (PMS, POS, Keycard, PBX, Voicemail)
• Ability to troubleshoot hardware and software problems
• Understanding of ServiceNow or similar ticketing system
• Experience with PCI/PRA process
• Experience with Microsoft Intune and SCCM

Skills

• Excellent writing and record-keeping skills

Benefits

• Flexible schedule to include nights, weekends, and holidays

Pay

TBD

Schedule

TBD