IT Manager

An employee’s pay position within the salary range will be based on relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

About the role

Reporting directly to the Corporate IT Support Manager, the IT Manager provides technical support and manages systems at the lodge. This role includes a dotted-line reporting relationship to the General Manager of the property.

Responsibilities

• Work closely with on-property staff on systems-related issues pertaining to the PMS and POS.
• Proactively monitor and administer the network, workstation operating systems, security system, safety, backups, and servers.
• Assemble, disassemble, repair, install, and de-install computers and related equipment approved by the corporate office.
• Supervise and train employees on system use to ensure compliance with company policies.
• Participate in job-related training, classes, conventions, seminars, and personal knowledge enrichment opportunities.
• Administer and enforce GWR license agreements for compliance and budgetary accuracy.
• Work closely with members of the GWR IT team.
• Maintain accurate inventories of equipment while ensuring an organized, safe, and clean work area.
• Assist corporate IT with projects and support-related issues in the field or at the corporate office.
• Prioritize projects and support workload at the resort.
• Conduct regular training sessions to keep the knowledge base at the properties current.
• Assist in the budget planning process to define systems needs at the property.

Requirements

• Bachelor’s degree in IT or related field (or equivalent combination of education/experience).
• Four years of experience in hybrid networking, server, virtual, and physical environments.
• Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP, Ethernet, Wide Area Networks), desktop/mobile OS, and hardware, as well as audio/visual support experience.
• Demonstrated proficiency in the Microsoft Office suite.
• Successful completion of criminal background check and drug screen.

Desired Qualifications & Traits

• Microsoft Certification.
• Previous IT experience in hotel, resort, or theme park industry.
• SCCM administration and a working knowledge of Cisco and server virtualization.
• Strong problem-solving and organizational skills.
• Attention to detail.
• Enthusiastic and positive energy.
• Multi-tasking ability.

Physical Requirements

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist.
• Able to stand or sit for long periods of time.

Pay

$75,000 – $80,000 annual base salary. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.