IT Assistant

About the role

Community Bridges is growing and we want you to join our team! We are a non-profit agency founded in 1982 with a mission to advance the integration, growth, and interdependence of people with developmental disabilities within their own communities.

Responsibilities

• Help Desk / User Assistance - Report, track and follow up on hardware/software problems and requests; Assist users with technical issues or requests.
• Computer Configuration & Setup - Install software and applications relevant to each job title on new and existing systems.
• Software Upgrades and PC Maintenance - Install version updates, service packs, new printer/device drivers, etc. on existing systems; undertake proactive measures to improve computer functionality and reliability, etc.
• Network Administration Basics - Create, change or disable user profiles and passwords; Set file/folder permissions.
• Clean and prepare retired equipment for donation or removal.
• Other duties as assigned.

Qualifications

• Education: Minimum Associate degree in Computer Science, Business or related field or equivalent certification and/or experience.
• Experience: At least 3 months to 1 year of IT Support experience.

Compensation And Benefits

• $1000 sign-on bonus for this position - $500 will be paid at the time of hire and $500 will be paid after 6 months in the role.
• Paid Time Off: For a full-time employee working 40 hours a week, 264.16 hours of Paid Time Off is received per year!
• PTO days will increase over the years based on longevity and there is no waiting period to start using your PTO!
• Insurance: Medical, Dental, Vision, 403b with 1% company match, Excellent Paid Time Off, Life Insurance, Employer-paid Short Term Disability, and Employer paid Life Insurance.
• Mileage Reimbursement: Employees are reimbursed for approved mileage driven on the clock.
• Paid Training: As an employee, you are paid your usual rate of pay while attending training!

Required Skills

• Ability to provide a high level of customer service is required.
• Ability to prioritize functions, work under pressure and adhere to strict deadlines.
• Basic knowledge of MS Server, MS Exchange and Terminal server operations.
• Good working knowledge of current MS Windows operating systems.
• Good working knowledge of MS Office Suite applications particularly Outlook, Word, Access and Excel.
• Strive to provide employees of the agency the best IT tools and resources possible to perform their work in keeping with the mission of the agency.

Required Trainings

• Social Role and Client Rights – In-house training at hire and every three years
• Overview of DHHS – at time of hire
• Defensive Driving – at time of hire (within 6 months of hire date)
• New Hire orientation to include; Bloodborne Pathogens, back Safety, Safety Program.
• HR policies and HIPPA – at time of hire
• Department orientation – at time of hire
• Person Centered Training – at time of hire

Physical Effort Level

• Must be physically able to lift 50 pounds.
• Must be willing to work flexible hours during peak workloads to meet deadlines.
• Must be able to drive a car.

Emotional Effort Level

• The work environment is hectic with periods of high stress.
• There are often deadlines, requiring flexibility in schedule.

Locations

Main Headquarters Location: Concord, NH Allenstown, Andover, Boscawen, Bow, Bradford, Canterbury, Chichester, Concord, Danbury, Deering, Dunbarton, Epsom, Franklin, Henniker, Hill, Hillsborough, Hopkinton, Loudon, Newbury, New London, Northfield, Pembroke, Pittsfield, Salisbury, Sutton, Warner, Weare, Webster, Wilmot, Windsor.