IT Asset Management Coordinator

Ideal Candidate Profile

Seeking an IT Asset Management Coordinator with experience in IT Asset Management, ITSM ticketing, hardware inventory, asset lifecycle tracking, and PC refresh/IMAC processes. The candidate should be detail‑oriented with experience managing asset records, warranties/contracts, software licenses, audits, reconciliations, and ITAM reporting.

Job Duties & Responsibilities

• Coordinate the transfer of IT assets between business units within 5 to 7 business days.
• Generate, distribute, and review weekly IT asset management reports.
• Complete ITSM tickets within 7–10 business days.
• Monitor the ITSM IT Asset Management queue on a daily basis.
• Update notes with clear and accurate information to ensure the ticket lifecycle is accurately captured.
• Manage the ITAM queue correctly.
• Assist with asset IMAC and PC refresh processes.
• Perform periodic inventories and usage monitoring of all IT assets, recording all findings, changes, physical locations, and support incidents for the Technology Services department.
• Track and maintain copies of hardware warranties, maintenance agreements, lease and vendor contracts, including contract expirations.
• Assist in tracking and maintaining software licenses.
• Perform periodic software audits of installations on desktops, servers, and network equipment.
• Assist in the reconciliation process of the software repository with the ISO approval list on a semi‑annual basis.