IT Asset Management Supervisor

About the role

We currently have an exciting career opportunity for an IT Asset Management Supervisor to join the team in our Parsippany office. This position is considered hybrid, with professionals expected to be in the office on average 3 days a week to enable in-person collaboration.

Responsibilities

• Hardware & Software Asset Lifecycle Management
  • Oversee complete lifecycle management of all IT hardware assets including laptops, desktops, mobile devices, servers, networking equipment, and data center infrastructure
  • Manage software asset inventory, license compliance, and optimization initiatives to ensure efficient utilization and cost control
  • Coordinate asset procurement, receiving, tagging, configuration, deployment, and retirement processes across all global locations
  • Track and maintain detailed records of asset specifications, configurations, warranty information, and maintenance history
  • Develop and manage asset refresh schedules and budgets in collaboration with IT leadership and Finance teams
  • Ensure secure and compliant disposal of end-of-life assets, including data sanitization and environmental recycling requirements
• ServiceNow Asset Management Platform Leadership
  • Maintain and optimize Hardware Asset Management (HAM) to include comprehensive tracking of data center infrastructure equipment (servers, storage, network devices, UPS systems, environmental controls)
  • Drive the integration of laptop and office infrastructure assets from global offices in India and Philippines into ServiceNow, ensuring complete visibility across all locations
  • Maintain and optimize ServiceNow Software Asset Management (SAM) module, including regular updates to software titles, license counts, and compliance tracking
  • Configure and manage contract records in ServiceNow for all hardware and software agreements, including vendor details, renewal dates, costs, and associated assets
  • Develop and implement automated workflows and notifications for contract renewals, asset refresh cycles, and compliance alerts
  • Ensure data accuracy and integrity across all ServiceNow asset modules through regular audits, reconciliation, and validation processes
• End User Computing & Inventory Management
  • Partner closely with End User Computing team to streamline laptop distribution processes for new hires, replacements, and refresh initiatives
  • Maintain real-time inventory tracking of available, deployed, and in-repair hardware assets across all locations
  • Coordinate asset collection and returns from departing employees, ensuring timely recovery and appropriate redeployment or retirement
  • Manage shipping and logistics for international asset transfers between US, India, and Philippines offices
  • Conduct periodic physical inventory audits and reconcile findings with ServiceNow records to maintain accuracy
• Contract & Vendor Management
  • Generate reports on contract spend, upcoming renewals, and optimization opportunities for cost savings
  • Support or coordinate with Finance, Procurement and Legal teams on contract terms, amendments, renewal processes, vendor negotiations, and budget planning
• Compliance, Reporting & Process Improvement
  • Support internal and external audits by providing accurate asset records, license compliance documentation, and contract verification
  • Generate regular reports and dashboards on asset utilization, inventory levels, refresh needs, and budget forecasts for IT leadership
  • Develop and maintain asset management policies, procedures, and standard operating procedures for consistent execution
  • Identify opportunities for process automation, efficiency improvements, and cost optimization within the asset management function
  • Implement best practices for IT asset management aligned with ITIL, ISO 19770, or other industry frameworks
• Team Leadership & Cross-Functional Collaboration
  • Lead and mentor a small team of asset management professionals, providing guidance, training, and performance management
  • Foster a problem-solving culture focused on delivering practical solutions that address business needs
  • Collaborate effectively with IT teams including Infrastructure, End User Computing, Security, and Service Desk to align asset management with broader IT operations
  • Partner with Finance teams on budget planning, asset capitalization, depreciation tracking, and financial reporting requirements
  • Work with global office managers and local IT staff in India and Philippines to ensure consistent asset management practices
  • Serve as subject matter expert and escalation point for complex asset management questions and challenges

Your Experience

• 3+ years of hands-on experience with ServiceNow Asset Management modules (HAM and SAM), including configuration, customization, and reporting
• 2+ years of experience in a supervisory or team lead role managing asset management or IT operations staff
• Experience managing global IT assets across multiple geographic locations, preferably including offshore/international operations
• Demonstrated experience in professional services, consulting, accounting, or similar client-focused business environments
• Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent practical experience)

Technical Skills

• Proficiency with ServiceNow Asset Management, including HAM, SAM, Contract Management, and associated workflows
• Advanced skills in Microsoft Excel for data analysis, pivot tables, VLOOKUP, and complex reporting
• Proficiency with Microsoft Office Suite (Word, Outlook, PowerPoint) and collaboration tools (SharePoint, Teams)
• Working knowledge of data center infrastructure components, server hardware, storage systems, and networking equipment
• Understanding of software licensing models (perpetual, subscription, concurrent, named user) and compliance requirements
• Experience with asset tracking technologies including barcode scanning, RFID, or automated discovery tools
• Familiarity with ITIL framework and IT service management best practices

Core Competencies

• Exceptional problem-solving abilities with a focus on finding practical, business-aligned solutions
• Strong analytical mindset with meticulous attention to detail and data accuracy
• Proven leadership capabilities with ability to motivate, develop, and manage a small team effectively
• Excellent organizational and project management skills with ability to handle multiple priorities simultaneously
• Outstanding communication and interpersonal skills for working with technical and non-technical stakeholders at all levels
• Highly collaborative approach with commitment to building strong cross-functional relationships
• Self-motivated and proactive, demonstrating strong initiative and ownership mentality
• Adaptable and resilient in fast-paced, changing environments typical of growing professional services firms
• Cultural awareness and sensitivity when working with diverse, global teams

Pay

In New Jersey, the salary range for a Supervisor is $102,000 to $140,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Salary is one component of the CohnReznick total rewards package, which includes a discretionary performance bonus, generous paid time off, expanded and inclusive parental benefits, to name a few.