IT ASSET COORDINATOR

Day to Day Responsibilities

• Schedules and Monitors Field Services: schedules contracted personnel for work at remote site facilities, actively tracking project progress to completion while ensuring vendors meet contractual SLAs for response times, resolution standards, and onsite performance.
• Leads Vendor Reviews: Participates in weekly and monthly meetings with vendors to review service delivery, address performance issues, and ensure accountability.
• Assists with Contract Strategy: Supports the monitoring and negotiation of site-specific contracts with telecommunications, hardware, and cabling providers.
• Coordinates Moves & Emergency Repairs: Manages all end-to-end requests for new hardware, equipment relocations, and emergency response calls related to site cabling, wiring, and phone infrastructure.
• Maintains Inventories: Oversees central inventory reserves and tracks all remote site assets, including thin clients, displays, keyboards, printers, server racks, routers, switches, power management, and remote access hardware.
• Updates Facility Floor Plans: Keeps updated, accurate site floor plans for all client locations to share with technicians during maintenance and hardware installations.
• Reviews Telecom Invoices: Reviews and processes monthly telephone invoices for remote access lines, accurately entering data into tracking systems for fiscal oversight.
• Tracks Costs & Service Logs: Maintains records of vendor service calls, resolution reports, equipment changes, and costs using specialized spreadsheets and tracking tools.
• Serves as Primary Liaison: Communicates with client's Administrators, Managers, and IT leadership throughout the service request process.
• Supports Procurement & Process Development: Contributes to the creation of ITBs/RFPs, lifecycle management plans, pricing analyses, and standard operating procedures (SOPs) for asset workflows and vendor dispatching.
• Collaborates Across Teams: Partners with fellow Asset Coordinators to assist with circuit ordering, mobile wireless device provisioning, ticket tracking in TICKETS, and asset recording in the Enterprise Asset Management System (EAMS), serving as a fully cross-trained backup for overall team operations.

Requirements

• Associate's degree in an information technology field
• 2+ years of experience in IT hardware and software installation, operation, and maintenance
• Working knowledge of Microsoft Office (Excel, Word, SharePoint, OneDrive)
• Working knowledge of Visio highly preferred
• Excellent written and oral communication skills
• Ability to pass a satisfactory criminal background check

This response is AI-generated, for reference only.