IT Asset Management (ITAM) Coordinator

About the role

Location: NY - 10036 (Onsite)

The IT Asset Management (ITAM) Coordinator supports the operational execution of enterprise IT asset lifecycle management across hardware, peripherals, and related services. This role ensures asset data accuracy, process adherence, and vendor coordination within a ServiceNow ITAM and CMDB environment. The ITAM Coordinator plays a critical role in day-to-day asset processing, vendor workflow execution, and metric monitoring, enabling strong governance, financial accuracy, and audit readiness across the organization.

Responsibilities

• Execute daily IT asset lifecycle activities including intake, deployment, transfer, refresh, and retirement
• Maintain accurate asset records in ServiceNow ITAM / CMDB (asset tag, serial, assignment, lifecycle state, location)
• Support asset reconciliation between physical inventory, ServiceNow, and vendor data
• Perform asset updates, validations, and corrections in ServiceNow ITAM, HAM, and CMDB
• Support ServiceNow workflows for onboarding, device requests, refresh, break/fix, and offboarding
• Monitor data quality and escalate discrepancies to ITAM leadership
• Coordinate with hardware vendors, logistics partners, and repair/refresh providers
• Track shipments, receipts, repairs, replacements, and disposals
• Ensure vendor actions align with approved ITAM process flows
• Maintain documentation, proof of delivery, and chain-of-custody records
• Monitor ITAM operational metrics (asset accuracy, fulfillment timelines, recovery rates, vendor SLAs)
• Support ServiceNow dashboard maintenance and reporting
• Identify trends, gaps, and process issues for escalation
• Support invoice validation and asset receipt confirmation
• Assist with warranty and contract tracking
• Provide documentation for audits and compliance reviews
• Ensure adherence to ITAM policies and data governance standards
• Follow ITAM standard operating procedures (SOPs)
• Identify opportunities to improve data quality and vendor coordination
• Participate in process improvement and documentation updates
• Ensure accuracy and completeness of asset records in ServiceNow
• Achieve timely execution of lifecycle events
• Reduce asset discrepancies and rework
• Maintain vendor SLA compliance
• Receive positive stakeholder feedback

Requirements

• Associate or Bachelor's degree in IT, Business, or equivalent experience
• 2-4 years of experience in IT operations, asset management, or service desk support
• Experience working in ServiceNow or similar ITSM/ITAM platforms
• Strong attention to detail and data accuracy
• Experience coordinating with vendors or third-party providers

Qualifications

• Experience with ServiceNow ITAM, HAM, or CMDB modules
• Familiarity with IT asset lifecycle best practices
• Experience supporting audits or inventory reconciliation
• Basic understanding of procurement or logistics processes
• IT