IS Customer Support Specialist

About the role

The Customer Support Specialist is responsible for providing exceptional first‑line customer support on information systems throughout the health system. The role includes responding to calls and inquiries received into the information services help desk, timely processing of security requests, accurately assisting in data audits, and providing assistance with application support functions. Work involves ongoing monitoring of information systems functions and reporting to department leadership.

Responsibilities

• Respond to calls and inquiries received into the IS help desk.
• Work with appropriate IS teams to identify and correct end‑user issues.
• Document information systems issues and escalate as needed.
• Promote and adhere to departmental and organizational information systems security policies, standards, and procedures.
• Participate in rotational after‑hours on‑call duties.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in computer science, MIS, or related discipline, or equivalent education and work experience.
• Excellent typing skills.
• Basic understanding of PC hardware, software, and printing functions.
• General knowledge of broadband, network connectivity, and electronic health records (a plus).
• Exceptional interpersonal, communication, teamwork, and organizational skills.
• No specific licenses or certifications required.

Working Conditions

Normal office environment with minimal exposure to excessive noise, dust, temperature, etc., except for occasional visits to the computer room.

Physical Requirements

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