International Specialist I

Primary location: Burnet Campus. Full-time, day shift, 40 hours per week.

About the role

Cincinnati Children's is seeking an International Specialist I to support international patients and families as they prepare for care, travel to Cincinnati, navigate services during their stay, and transition home. This role coordinates across clinical teams, financial clearance, guest services, interpreter services, families, international payors, and partner organizations to help ensure timely, organized, and compassionate support.

Responsibilities

• Serve as a point of contact for international patient care inquiries and family questions throughout the care journey.
• Gather, organize, and route medical records to support referrals, treatment planning, approvals, and travel coordination.
• Coordinate appointments and support timely services while being sensitive to family travel needs.
• Compose visa-support documentation after satisfactory financial arrangements are in place.
• Coordinate with Guest Services to support accommodation and transportation needs.
• Help arrange interpreter services as needed and maintain compliance with HIPAA privacy requirements when working with third parties.
• Work with clinical, financial, embassy, ministry, payor, and partner contacts to support international care coordination.
• Support family orientation, ongoing triage, documentation requests, medication or appointment questions, and transition needs when families return home.

Requirements

• Bachelor's degree in a related field.
• 2 years of work experience in a related job discipline.

Skills

• Strong organization and attention to detail in a fast-paced, case-based environment.
• Clear, warm, and professional communication with families, clinical teams, and external partners.
• Ability to balance multiple time-sensitive cases while keeping patient and family needs clear.
• Empathy and composure when supporting families through stressful situations, including difficult care circumstances.
• Comfort coordinating across multiple teams and following defined procedures while escalating important issues appropriately.

Preferred Qualifications

• Arabic language proficiency is highly preferred based on current patient and family support needs.
• Additional language proficiency may be helpful, particularly languages commonly used by international families served by the program.
• Experience coordinating patient services, international services, healthcare access, travel logistics, financial clearance, case management, or complex client/family support.
• Exposure to Epic or similar healthcare documentation systems.

Work Environment

• Entry-level professional role using defined procedures with guidance from more senior roles.
• Fast-paced international patient coordination environment with sensitive, time-bound case details.
• Includes cross-functional coordination with clinical teams, financial services, guest services, interpreter services, partner institutions, and international payors.
• Weekly rotating on-call coverage for arrivals and bereavement support.

Pay

Expected starting pay range: $53,705.60 - $67,142.40 annually. Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

About Us

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025).
• One of the nation's America’s Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).
• Embraces innovation, including the responsible use of artificial intelligence.