Specialist I

Wisconsin Electric Power, a subsidiary of WEC Energy Group, is seeking candidates for a Specialist role in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site). Experience will determine placement within the job family (Specialist I, Specialist II, Specialist III, Principal Specialist).

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies, serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We offer fulfilling careers where safety and well-being are paramount, along with competitive pay and benefits to recognize your hard work and dedication. We are powered by a diverse and inclusive workforce fueled by pride in what we do.

Job Summary

The Work Management Specialist supports Customer Service and Operations (CSO) by performing business analysis to aid business decision-making. Responsibilities include formulating and defining system scope and objectives, implementing and configuring system enhancements, defining specifications, conducting testing, and developing recommendations to solve business system operations problems. This position also plays a role during storm restoration events.

Responsibilities

• Assists in building and maintaining business systems through a system development life cycle.
• Ensures systems operate as designed, evaluates change requests, provides routine system maintenance, documents processes, suggests improvements, and makes daily decisions involving technical system issues.
• Works on simple to moderately complex system projects to assess and refine user requirements, formulate solutions, develop test plans, conduct testing, and implement system improvements.
• Articulates customer and technology requirements into structured documents and communications for clear understanding between customers and IT specialists.
• Assists in developing business cases for system improvements and/or development.
• Maintains relationships with other IT areas and may assist in managing relationships with outside vendors.
• Monitors routine controls (e.g., system uptime, batches, reports, queries) and assists end users in developing reports or database queries.
• Handles inquiries regarding technical aspects of business systems by coordinating with IT staff and other business units.
• Provides functional and end-user support, including assistance, system maintenance, and troubleshooting.
• Assists in developing and rolling out system application training materials for technical, departmental, and end users.
• Maintains system documentation, including manuals, lesson plans, and procedures, and updates it under guidance from experienced analysts.

Requirements

• Bachelor’s degree required; in lieu of degree, 5+ years’ experience in the use of electric and gas distribution work management systems (STORMS, WMIS, OMS, etc.).
• Valid driver's license.
• Excellent interpersonal, organizational, and communication skills.
• Ability to provide effective formal management presentations of strategic and operational business issues.
• Strong analytical and computer skills with the ability to identify creative solutions to complex and abstract issues.

Preferred Qualifications

• Project management, operations experience, or process improvement experience.
• Familiarity with data analysis, reporting tools, and technology solutions used to improve operational efficiency and business decision-making.

This position will remain open until 07/31/2026.

Pay

The pay range for this position is $68,436.68 to $156,125.32. The starting salary within this range will be based on factors such as relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business needs.