Operations Specialist I - International

About the role

The Operations Specialist I - International coordinates international relocations, ensuring accurate pricing, vendor management, and compliance with regulations. The role involves booking freight, auditing invoices, maintaining shipment documentation, and communicating with global partners and internal teams to ensure service quality and profitability.

Responsibilities

• Manage the pricing and logistics of international relocations, ensuring compliance with contracts and policies.
• Serve as a liaison between internal teams (Customer Experience Team, local operations, warehouse staff), U.S. agents, and overseas service providers to coordinate shipments.
• Prepare accurate and competitive rate quotations within specified timeframes.
• Oversee air and ocean freight bookings, consolidations, and all related documentation.
• Audit carrier invoices, track file costs, and issue payment instructions as needed.
• Maintain internal systems and accurate records throughout the move process.
• Monitor shipments for accuracy and profitability, ensuring seamless customer experiences.
• Communicate shipment status and customs requirements to the Customer Experience Team.
• Support team development by assisting in the training of new staff and participating in compliance audits.

Requirements

• 4-year college degree or equivalent work experience.
• Customer-focused with strong collaborative and communicative skills.
• Resilient with a commitment to inclusion and effective analytical and decision-making abilities.
• Proficiency in Microsoft Office.

Incumbents must successfully complete a background and drug test to continue with employment.