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Jobs · Consulting · Virginia

International Operations Specialist

ChemTreat · Glen Allen, VA · 3 wk ago
On-siteConsulting$28.5/hrFull-time

About the role

Reporting to the Customer Support Supervisor, the International Operations Specialist provides unscripted customer support for international orders of our chemical products and technical systems. This includes placing and tracking orders from both internal (sales representatives) and external customers directly over the phone and via email, as well as ongoing account maintenance duties. This position is part of the Corporate Services department located in Glen Allen, VA and will be on-site.

Responsibilities

  • Fulfill internal and external international customer needs through a high volume of complex electronic requests while simultaneously handling phone requests.
  • Create new accounts and accurately submit customer orders (received via phone, email, customer PO) in the ERP system (Dynamics 365).
  • Use critical thinking skills to assess inventory on hand during order placement and coordinate with sales team and Demand Planner on back orders/remote warehouse stocking.
  • Problem solve delivery issues and track status on orders via communication with carriers, manufacturing facilities, or suppliers.
  • Handle international returns and expedites from start to finish.
  • Read and decipher notes on accounts and order entry.
  • Follow the escalation procedure for outstanding tasks.
  • Record and problem solve errors (internal and external) for root cause and countermeasure.
  • Establish an understanding of compliant customer requirements and initiate export approval requests.
  • Support sales team to resolve complex situations.
  • Support other corporate services teams based on business needs.

Supplemental Responsibilities:

  • Ability to understand lean manufacturing metrics as they relate to daily performance measures.
  • Develop and share best practices with team.
  • Understand and adapt to change in processes and procedures.
  • Additional duties as assigned.

Requirements

  • Associate's Degree; Bachelor's Degree preferred.
  • 3 years of equivalent job experience.
  • Spanish verbal and written skills a plus, but not required.
  • Microsoft 365 experience: Teams, Word, Excel, Outlook, SharePoint (Intermediate Excel skills preferred).
  • Dynamics 365 experience preferred.

Skills

  • Technical, analytical skills, and business knowledge.
  • Communication and interpersonal skills; teamwork and leadership.
  • Organizational skills; self-management.
  • Critical thinking and attention to detail.
  • Ability to handle a fast-paced environment.
  • Clear phone diction.
  • Professional phone and email etiquette.
  • Consistently communicate with supervisor and team regarding status of daily workload.
  • Positive attitude during stressful situations and ability to handle multiple interruptions.
  • Ability to build rapport and relationships with customers.
  • Confident interaction with other departments and senior leadership.
  • Open to change and learning.

Physical Demands

  • Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.
  • Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards.
  • Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels.

Training & Development

  • Comprehensive 60-day training program.
  • Cross-training in other areas within the department.
  • 18-24 months’ commitment in Corporate Services.
  • Development opportunities for company growth if so desired.

Pay

The compensation range for this role is $28.50 - $28.50 USD per hour.

Benefits

  • Professional onboarding and training options.
  • Career coaching and development opportunities.
  • Health benefits.
  • 401(k).
  • Paid time off.
  • Medical/dental/vision insurance.

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