International Operations Specialist I

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity.

About the role

East West Bank is seeking an International Operational Specialist reporting to the International Operational Supervisor. The employee is responsible for delivering world-class customer service through various inbound and outbound channels for commercial trade finance customers with Trade Finance Products. The Specialist will handle customer inquiries, process trade transactions including Commercial LC and Documentary Collections, provide issue resolution within established guidelines, follow department procedures, and ensure delivery within established service levels. The role requires familiarity with updated industry knowledge including UCP600, URC522, Incoterms, SWIFT, OFAC, AML, BSA, and related regulations.

Responsibilities

• Handle Import LC and amendment issuing, financing, payments, shipping guarantee, documentary collections, and other trade finance products.
• Provide advice and direction on operational aspects of trade finance to both internal and external customers with high responsiveness and excellent customer service skills.
• Adhere to all department policies and procedures to ensure compliance with Internal Compliance, Anti-Boycott, OFAC, and AML regulations.
• Collaborate with internal and external parties to ensure compliance with legal requirements, government rules, ICC rules, and internal policies.
• Ensure a collaborative climate, set priorities, demonstrate expertise, and improve performance through feedback.
• Maintain a customer-centric approach and effectively respond to service level agreements.
• Utilize strong knowledge of trade systems, products, and internal policies to professionally respond to customer inquiries.
• Work independently in an autonomous manner, making decisions quickly while balancing risk with opportunity.
• Perform other duties as assigned.

Requirements

• College degree or equivalent preferred.
• 1-2 years of experience in a related field is required.
• Strong product, operational, and commercial banking knowledge to efficiently resolve issues.
• Knowledge of UCP600, URC522, Incoterms, SWIFT, OFAC, AML, BSA, and related industry regulations.
• Ability to handle and escalate situations using strong interpersonal, negotiating, and problem-solving skills.
• Troubleshoot wide-ranging issues, identify and mitigate risks, and keep management informed.
• Attention to detail and ability to multi-task between incoming calls and email requests with accuracy.
• Proficient written, verbal, and presentation skills to communicate effectively with a wide range of stakeholders.
• Excellent PC skills including word processing, spreadsheet, presentation, internet, and internal software.
• Legal authorization to work in the United States; visa sponsorship is not offered at this time.

Pay

The base pay range for this position is USD $20.00/Hr. - USD $24.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.