Operations Specialist I

Aon is looking for an Operations Specialist I at K&K Insurance, a leading provider of specialty coverage in sports, leisure, recreation, motorsports, and events. With a 74-year history, K&K serves clients across the US and Canada with unique insurance products and expert claims resolution. This role is part of the K&K Insurance Operations business group within Aon Affinity, helping deliver innovative solutions.

About the role

As an Operations Specialist I, you will report directly to the Operations Manager in the insurance segment. This position involves processing payments for insureds while adhering to Payment Card Industry compliance guidelines. Additional duties include clerical tasks such as mail handling, faxing, scanning, account reconciliation, endorsement entry, and refund requests.

Responsibilities

• Contact clients to obtain and validate payment via phone or fax.
• Batch, copy, and distribute checks and credit card transactions daily.
• Perform daily mail functions (collect, distribute, and prepare).
• Conduct account current reconciliation for large broker monthly audits.
• Enter policyholder information electronically in AuMine to activate policies.
• Process requested policy changes in the policy administration system (AuMine) to produce endorsements.
• Apply cash to risk screens during the cash-with-app process.
• Complete policy forms, final print policies or endorsements, and email them.
• Generate certificates of insurance as requested.
• Attend all required training classes.
• Perform miscellaneous duties as assigned.

Requirements

• High School Diploma or GED.
• Strong computer keyboarding skills.
• Knowledge of Microsoft Windows applications.
• Strong oral and written communication skills (preferred).
• 2-4 years of experience in the insurance industry or a related field.

Pay

The salary range for this position (U.S. applicants) is $35,000 to $55,000 annually. The actual salary will vary based on education, experience, skills, abilities, internal equity, and geographic location.

Benefits

Aon offers a comprehensive benefits package for full-time and regular part-time colleagues, including:

• 401(k) savings plan with employer contributions.
• Employee stock purchase plan.
• Consideration for long-term incentive awards.
• Medical, dental, and vision insurance.
• Various types of leaves of absence.
• Paid time off: 12 paid holidays, 15 days of paid vacation per year, and paid sick leave as provided under state and local laws.
• Short-term disability and optional long-term disability.
• Health savings account, health care, and dependent care reimbursement accounts.
• Employee and dependent life insurance, supplemental life, and AD&D insurance.
• Optional personal insurance policies.
• Adoption assistance and tuition assistance.
• Commuter benefits.
• Employee assistance program with free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.