International Order Management Specialist

What You'll Do

• Process international customer orders accurately within our ERP system
• Review purchase orders for pricing, quantities, shipping instructions, and accuracy
• Coincide with Sales, Warehouse, and Finance to ensure timely order fulfillment
• Communicate order status and shipment updates with international distributors
• Manage backorders, order revisions, and partial shipments
• Obtain international freight quotations and select cost-effective shipping methods
• Coincide with freight forwarders, customs brokers, and carriers to coordinate shipments
• Prepare export documentation including: Commercial invoices, packing lists, Certificates of Origin, Bills of Lading, Air Waybills, AES/EEI filings, Letters of Credit documentation
• Ensure compliance with U.S. export regulations and destination country import requirements
• Determine appropriate HTS classifications
• Track shipments and resolve customs or transportation issues
• Prepare customer quotations including freight, duties, and insurance
• Build strong relationships with international distributor partners

Required Qualifications

• 2+ years of experience in international order management, export coordination, or international logistics
• Experience working within an ERP system
• Strong understanding of international shipping documentation
• Working knowledge of Incoterms
• Excellent communication and customer service skills
• Exceptional organizational skills and attention to detail
• Proficiency in Microsoft Office, especially Excel and Outlook
• Ability to prioritize multiple projects while maintaining accuracy

Preferred Qualifications

• Experience with Letters of Credit
• Knowledge of EAR and ITAR regulations
• Experience filing AES/EEI
• Experience working with freight forwarders and customs brokers
• Second language skills (Spanish, French, Portuguese, or Mandarin)

Pay

$50,000 - 55,000 per year depending on experience.

Schedule

Monday-Friday 8AM-5PM