Order Management Specialist I

About the role

SSEN is seeking an Order Management Specialist to handle sales orders, ensure timely deliveries, and provide excellent customer service. The ideal candidate should have 1+ years of experience in customer service/order management, strong communication skills, and a proactive approach to process improvement.

Responsibilities

• Timely and accurate processing of sales orders.
• Acting as the subject matter expert for customers and orders.
• Owning backlog management activities on existing orders ensuring updates in production and delivery timelines.
• Order delivery scheduling based on standard rules, regular meetings, and negotiations with Manufacturing Operations.
• Communicating with customers and colleagues via teams, email, phone, as necessary to update and coordinate customer shipments.
• Developing and maintaining superior relationships with internal and external customers/partners.
• Maintaining and improving SOPs to facilitate process improvement.
• Identifying risks impacting customer satisfaction.
• Problem solving both independently and collaboratively.

Requirements

• 1+ years of experience in customer service and/or order management.
• Strong verbal and written communication skills with the ability to communicate effectively and professionally.
• Ability to perform fast and accurate data entry, along with other detail-focused computer-based tasks.
• Ability to build and maintain positive customer relationships.
• Self-motivated and capable of working independently, with a strong commitment to team collaboration and shared goals.
• Ability to effectively prioritize tasks in a fast-paced work environment.

Preferred Qualifications

• Experience in manufacturing or distribution operations.
• Experience in production scheduling and planning.
• Experience with manufacturing and shipping documentation.
• Proficiency in Microsoft Word, Microsoft Excel, HubSpot, and in learning new software applications.

Location

Longmont, CO

Pay

$20 - $26 per hour, depending on qualifications and experience.

Schedule

N/A

Benefits

• Paid Time Off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) plan with immediate vesting
• Employee referral program

Company Culture

Innovative, Respectful, Inviting, Flexible, Collaborative, Growth Driven

Equal Opportunity Employer

We are committed to fostering an inclusive and diverse workplace.

Closing Date

July 10th