International Order Management Specialist

Responsibilities

• Receives customers' requests by telephone, email, mail or person.
• Analyzes requests, provides information requested or ascertains who can best provide the information, routes the request to the proper person.
• Responds to requests from customers as it relates to orders, product availability, dispute resolution, invoice requests, shipment proof of delivery (POD’s).
• Receives, reviews and enters all customer requests according to standard procedures.
• Responsible for guiding complaint resolution to ensure that proper and satisfactory closure are obtained for customers.
• Investigate and bring to resolution disputes.
• Place purchase orders for products from internal, external and overseas supplies on a needs basis.
• Support purchasing department as it relates to stocking PO status for order fulfillment.
• Arrange routing of products with local and international forwarding companies, act as liaison between customers and transportation companies to assist with delivery of goods.
• Ensure freight forwarders and others receive information such as shipping date, weight dimensions of equipment shipped (max load calculations), material safety data sheets (MSDS) for refrigerant, as well as IMO information.
• Cover re-routing of orders when applicable.
• Maintain liaison with other departments for order completion (sales, credit, warehouse and general office).
• Monitor and attain documentation for orders covered Letter of Credit (L/C) to ensure shipment according to terms identified.
• Collaborate with credit department in the releasing and presentation of documents to bank of L/C’s.
• Analyzes transactions, corrects records, and adjusts errors.
• Report any and all out-of-line conditions affecting customer satisfaction.

Qualifications

High school diploma or equivalent required. Some college coursework preferred. Previous experience in a customer service or related field is preferred. Must be able to communicate effectively both verbally and in writing. Must have strong organizational skills and the ability to prioritize multiple tasks simultaneously. Must be proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Must have excellent problem-solving and decision-making skills. Must have strong attention to detail and be able to work independently and as part of a team. Must have basic computer skills and be able to use various software programs. Must have basic knowledge of shipping and receiving procedures. Must have basic knowledge of freight forwarding and logistics. Must have basic knowledge of international trade and compliance regulations. Must have basic knowledge of credit and collections procedures. Must have basic knowledge of legal and regulatory requirements. Must have basic knowledge of environmental and safety standards. Must have basic knowledge of quality control and inspection procedures. Must have basic knowledge of inventory management and stock control. Must have basic knowledge of sales and marketing principles. Must have basic knowledge of customer relationship management systems. Must have basic knowledge of supply chain management and logistics. Must have basic knowledge of procurement and sourcing strategies. Must have basic knowledge of financial statements and reports. Must have basic knowledge of budgeting and cost control. Must have basic knowledge of human resources and employee relations. Must have basic knowledge of workplace safety and health. Must have basic knowledge of workplace diversity and inclusion. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. Must have basic knowledge of workplace performance and improvement. Must have basic knowledge of workplace training and development. Must have basic knowledge of workplace conflict resolution and mediation. Must have basic knowledge of workplace policies and procedures. Must have basic knowledge of workplace laws and regulations. Must have basic knowledge of workplace ethics and integrity. Must have basic knowledge of workplace communication and collaboration. Must have basic knowledge of workplace technology and innovation. Must have basic knowledge of workplace sustainability and environmental responsibility. Must have basic knowledge of workplace productivity and efficiency. 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