Intake Coordinator

About DelRicht

DelRicht is a fast-growing clinical research company helping patients access new treatment options while supporting the development of medications and medical devices. Our network includes 33 sites across 18 states. We have been recognized as a Top Workplace in 2023, 2024, 2025, and 2026! We offer a collaborative environment with plentiful opportunities for professional growth.

What You'll Do

• Make compassionate outbound calls to prospective patients and screen them for clinical trial eligibility and interest
• Manage a high volume of calls with accuracy and urgency
• Learn study details and patient requirements
• Partner with clinic and recruitment teams to meet enrollment goals

What You'll Bring

• Required: 1+ year of professional experience in a customer-facing sales role
• Required: Work rotating Saturday shifts
• Compassionate, people-focused phone communication skills
• Resilience, self-motivation, accountability, and strong follow-through
• Ability to stay organized and meet goals in a fast-paced, changing environment
• Commitment to excellent patient care, quality, and compliance
• Strongly preferred: Bachelor's degree
• Strongly preferred: Phone-based experience in a call center, collections, banking, or high-volume customer service environment
• Strongly preferred: Experience upselling, earning commission, or meeting quotas
• Coffee drinkers preferred. Tea drinkers accepted.

Compensation

• Base salary: $33,000–$40,000, plus uncapped commission
• Average first-year earnings: approximately $46,000–$54,000
• Uncapped commission paid biweekly, with higher earning potential for strong performers

Schedule & Location

• Job type: Full-time
• Location: On-site in New Orleans, LA