Intake Coordinator

Job Summary

The Intake Coordinator has several supportive roles within the franchised pharmacy. This job summary describes various administrative and clerical roles that may be referred to by many job titles within the home infusion pharmacy.

Duties/Responsibilities

• Identifies potential home infusion patients by communicating with stakeholders within the facility (e.g., social work, discharge planning).
• Explains insurance benefit verification and any estimated deductibles and copayments to the patient and/or family.
• Completely and accurately fill in required forms during referral intake for proper billing and documentation of care.
• Uploads referral information to corporate.
• Inputs necessary information into Vital Systems for benefits retrieval.
• Coordinate with home health patient admission and/or labs required and send orders if needed.
• Complete new patient paperwork for admission.
• Update calendar for maintenance of delivery schedules and coordinate deliveries and infusions in infusion suites.
• Document all correspondence in Caretend progress notes.
• Establish and maintain charts to ACHC specifications.
• Cookordinate with home health concerning order changes, labs, patient updates, nursing notes, etc.
• Conduct necessary patient follow-ups.
• Discharge patients when therapy completed and enter into CareEnds.
• Assist elsewhere in the office as needed.
• Be willing to learn new things and take on new responsibilities.
• Act as a backup to the Nurse Manager/liaison when needed.

Required Skills/Abilities

• Good interactive skills with employees, referral sources, supervisors, and consumers.
• Must have a high school diploma or equivalent.
• Must be 18 years of age.
• Licensed Nurse.
• Registered with the State Board of Nursing.

Physical Requirements

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.