Intake Coordinator

About the role

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors, care and support for individuals with developmental disabilities, healing accountability through restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, “volunteer” referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.

Benefits

• Health and Wellness Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical, Dental, and Vision Coverage
• Flexible and Health Spending Accounts
• Short Term Disability and company-paid Life Insurance
• 403b retirement plan with company fund matching
• MetLife Legal Plans
• Employee discounts and loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• Paid time off effective day one
• Work Culture Commitment, Justice, Integrity, Compassion, Diversity & Inclusion, and Retention Committees
• Training & Development: VOA LEAD Program, VOA University, VOA Academy

Responsibilities

• Complete the Eligibility Screening Disposition Form (Category 1) confirming a very low-income Veteran family’s eligibility for supportive services and documenting eligibility for SSVF homelessness prevention assistance.
• Screen and verify eligibility requirements for SSVF homeless veteran’s assistance using federal and local public benefit program criteria.
• Assist clients with crisis intervention and short-term housing stabilization, including access to emergency shelters/transitional housing and supportive services in both rural and urban communities.
• Refer clients who do not qualify for SSVF to mainstream services or other housing stabilization programs in their service area.
• Apply Presumptive eligibility criteria and document requirements (e.g., HINQ, VA ID Cards, SOS) during intake.
• Track clients who are screened but not eligible for SSVF.
• Implement the Housing First Model during client assessment.
• Maintain intake logs, screening forms, and client databases with accurate personal information.
• Enter and maintain data in the Homeless Management Information System (HMIS) ensuring accuracy and completeness.
• Communicate the SSVF program process and required documentation to potential participants.
• Participate in outreach activities: street/shelter outreach, coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT count.
• Demonstrate culturally appropriate engagement with Veterans and their families.
• Participate in staff meetings, supervision, case consultation, and training; identify systemic barriers and collaborate with leadership on solutions.
• Perform other duties as assigned by the SSVF Program Manager, Senior Management, and PQI committee.

Qualifications

• Bachelor’s degree and less than five years of experience in the field; or five years of experience in the field and no degree; or a veteran with three years of related work experience.
• Knowledge of customer service and proficiency with telephone systems and computers.
• Strong organizational skills, self-starter mentality, and ability to work independently and as part of a team.
• Excellent verbal and written communication skills; creative problem-solving; high degree of organization.
• Personal automobile, valid driver’s license, liability insurance, and willingness to travel between counties served.
• Ability to maintain confidentiality of all persons requesting assistance, services, and outcomes.
• Demonstrated initiative and commitment to continuous process and relationship improvement.
• Excellent time management with ability to manage multiple projects and meet deadlines.
• Non-judgmental, empathetic, and respectful approach to serving homeless veterans.
• Experience with HMIS is preferred but not required.