Intake Coordinator

About the role

The Intake Coordinator manages administrative intake processes and coordinates communication among members, providers, hospitals, facilities, and clinical teams. This role supports clinical staff by ensuring accurate triage, referrals, and service requests while resolving inquiries and maintaining efficient workflows. The position contributes to effective care management, timely service coordination, and a positive member experience.

Responsibilities

• Manage the administrative intake process for members.
• Coordinate with hospitals, clinics, facilities, providers, and clinical staff to process service requests.
• Assist clinical staff with document preparation and triage activities for coverage review.
• Resolve inquiries from members and providers professionally and efficiently.
• Maintain accuracy, productivity, and thoroughness when communicating with providers.
• Ensure intake information and documentation are complete and accurate.
• Work flexible full-time schedules within business hours, including occasional overtime or weekend work as needed.

Requirements

• High school diploma or GED.
• Minimum age of 18 years.
• At least 2 years of customer service experience.
• Experience in the healthcare industry and health insurance.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to work full-time with flexible shifts between 7:00 a.m. and 7:00 p.m. local time.
• Strong communication, organization, and attention-to-detail skills.

Preferred Qualifications

• Experience with prior authorization and benefit verification.
• Clerical or administrative support experience.
• Knowledge of ICD-10 and CPT codes.

Telecommuting Requirements

• Ability to securely handle sensitive and confidential documents.
• Dedicated, private workspace suitable for handling protected information.
• Wired high-speed internet connection with minimum speeds of 25 Mbps download and 10–15 Mbps upload.

Pay

Hourly pay range: $20.00–$36.00, based on experience, qualifications, and other relevant factors.

Benefits

• 401(k) retirement plan.
• Comprehensive benefits package, including incentive programs, equity stock purchase opportunities, and 401(k) contributions, subject to eligibility.