Intake Coordinator

About the Role

The Intake Coordinator functions as an integral member of a multidisciplinary intake team which manages the care of new patients. This position will verify patient's health benefits and coverage for infusion services. The Intake Coordinator works closely with the Intake team to process new referrals timely. Ensures accurate and complete verification of insurance benefits. Works closely with clinical staff and Intake team in providing and promoting customer service, process flow, operational integrity, quality care and process improvement along with maintaining high service standards.

Schedule

Monday – Friday; 8:00 AM – 5:00 PM.

Minimum Qualifications

• High School Diploma or Equivalent.
• One year of healthcare experience or customer service experience.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions

• Provides timely acceptance and completion of new referrals.
• Performs in-depth benefit verification.
• Reviews insurance medical policy requirements and FDA guidelines.
• Makes a welcome call to the patient regarding benefits, coverage details, financial responsibilities, etc.
• Obtains all needed information from MD office for insurance authorizations.
• Submits requests for insurance authorization, following up on denials, peer-to-peer reviews, and appeals.
• Answers calls from queue and assists callers in a timely and polite manner.
• Gives high priority to client satisfaction and anticipates customer needs.
• Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule.
• Demonstrates adaptability to an increasingly complex and changing environment; maintaining composure under pressure.
• Takes initiative to present ideas and suggestions for process improvements to the team lead, supervisors, and management.
• Maintains industry knowledge regarding insurance authorization requirements, limitations, and exceptions.
• Performs other duties and projects as assigned.

Benefits

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.