Intake Coordinator

Schedule

Exempt (salary), minimum 40 hours per week | Monday – Friday | 8:00 am – 4:30 pm

About the role

Help connect older adults to the care they deserve. Join the PACE of Southwest Michigan team as you support the intake process for prospective participants, coordinating initial screenings and assessments under the guidance of the Enrollment and Marketing Supervisor. Your work will play a vital role in creating a positive first impression and helping individuals access comprehensive, life-enhancing care.

Responsibilities

• Support the enrollment team in achieving program growth.
• Respond to inquiry calls and provide information and referrals.
• Conduct phone screenings and in-home assessments.
• Meet with prospective enrollees in their home.
• Complete the Level of Care/In-Home Care Assessment on potential participants.
• Communicate effectively with the team to coordinate referral-related activities prior to enrollment.
• Transmit information to the State of Michigan.
• Participate in Interdisciplinary Team meetings.
• Input participant information into various databases.
• Coordinate timely follow-up with referral sources, families, and participants through phone contact, letters, and other appropriate modes of communication.
• Maintain relationships with key referral sources and agencies related to the intake process.
• Assist in community outreach activities.
• Complete in-home initial assessments.
• Develop input for care plan development based on intake and Hierarchical Condition Category assessment.
• Utilize assessment skills to determine eligibility of the participant for the PACE program.

Requirements

• Completed bachelor’s degree in a relevant healthcare field (such as nursing, occupational or physical therapy, social work, or other relevant clinical fields).
• Active and unencumbered license/certification to practice in the State of Michigan as appropriate.
• Two (2) years’ experience in either home or community health.
• Valid Michigan driver’s license and reliable transportation.

Benefits

• Generous 6 weeks of flexible time off per year—plus paid holidays.
• Competitive benefits for full-time team members: Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan with employer contributions.
• Daily Pay—Instantly transfer your daily earnings.
• Team Member Referral Bonus Program—Earn $500 when you bring great people to the team.
• Career Growth & Development—Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursement—Prioritize your health and well-being, reimbursed $120 per year.
• Mileage reimbursement for work-related travel.