INTAKE COORDINATOR
Medix Infusion · Addison, TX · 5 mo ago
On-siteOTHR$50k/yrFull-time
Description
The Intake Coordinator is responsible for facilitating and coordinating the timely evaluation and acceptance of patients referred for service to Medix infusion. The Intake Coordinator must communicate professionally to referral sources and patients. The Intake Coordinator will work closely with the Insurance, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.
Qualifications and Experience
- A high school diploma or general education degree (GED) equivalent is required
- Minimum of 5 years of healthcare industry experience required
- Minimum three (3) years of experience in intake, coordination of care, referral management, and/or nonclinical case management
- Strong problem solving skills and the ability to make timely decisions
- Strong attention to detail
- Ability to deal with highly sensitive and confidential material, strong knowledge of HIPAA privacy guidelines and requirements
- Excellent verbal and written communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
- Knowledge and experience in commercial and government payer types preferred but not required
Responsibilities
- Documents timely and accurately in the EMR system
- Captions patient care with multi-disciplinary teams including, home health, pharmacy, insurance
- Captions with medical providers in obtaining necessary documentation to process the referral in a timely manner
- Communicates referral status with patients and provides timely updates
- Completes follow-up tasks as assigned
- Assures work is completed in a timely manner to prevent delays in patient care
- Attends departmental meetings and in-services as requested
- Assists with orientation and training of staff
- Demonstrates courteous, compassionate, and professional behavior at all times
- Proficient in computer skills regarding Outlook, Microsoft Teams, Word, and Excel
- All other assigned duties