Intake Administrator - Ohio Rise

About Us

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. We are committed to helping our employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio. From behavioral health and substance abuse treatment to primary healthcare, we are dedicated to our mission: Making Lives Better.

About the Role

This position provides essential administrative support to the OhioRISE Intake Department by ensuring the timely, accurate, and efficient processing of referrals, client information, and departmental communications. The Intake Administrative Support Specialist plays a key role in facilitating access to services by creating and maintaining member records, monitoring referral activity, coordinating outreach efforts, and managing centralized communication channels, including the OhioRISE administrative email. This position helps ensure smooth intake operations while supporting quality service delivery to members and families.

Responsibilities

• Monitor, review, and track incoming referrals to ensure timely processing and access to OhioRISE services.
• Create, maintain, and update member charts and records within the electronic health record system, ensuring accuracy and completeness of documentation.
• Coordinate with intake staff, families, providers, and community partners to support referral follow-up and service engagement.
• Conduct outreach activities, including follow-up calls and communication with members and stakeholders regarding services and next steps.
• Manage the OhioRISE administrative email inbox by reviewing, prioritizing, routing, and tracking communications to ensure timely responses.
• Collect, compile, and maintain intake and referral data, assisting with reporting, audits, performance metrics, and data integrity efforts.
• Provide professional customer service and administrative support to clients, families, team members, and external partners while maintaining a service-oriented approach.
• Participate in training, supervision, and team meetings while adhering to agency policies, confidentiality requirements, compliance standards, and other assigned duties.

Requirements

• High school diploma or GED
• At least 3 years’ experience in healthcare, behavioral health, or administrative support
• Proficiency in computer systems including Microsoft Word, Excel, and electronic health records
• Strong organizational and time management skills
• Ability to prioritize tasks and work under frequent interruptions
• Excellent written and verbal communication skills
• Ability to work independently and exercise sound judgment
• Ability to maintain confidentiality and handle sensitive information appropriately
• Professionalism and strong customer service skills
• Comfortable working with individuals experiencing behavioral health challenges
• CPI certification required within 90 days of hire
• Ability to work independently and make independent decisions when situations warrant such action

Benefits

• Paid Time Off (PTO) starting at 16 days per year
• Medical insurance with federal minimum deductibles
• Dental and vision coverage
• Retirement planning and employer contribution