Intake Administrator

Position Summary

As an intake Administrator, you will play a crucial role in transforming the lives of children with autism. To excel in this position, we are looking for someone who embodies exceptional customer service. Your ability to cultivate strong relationships and deliver outstanding support will contribute to the overall success of our organization.

Role Details

• Compensation: $20.00 per hour

• Work Location: Hybrid (Lake Mary, FL)

• Schedule: Monday-Friday, 8:30 AM - 5:00 PM

Job Duties and Responsibilities

• Answer incoming calls from prospective clients

• Provide outstanding customer service

• Effectively communicate with client families through phone, mail, or electronic channels

• Utilize in-depth knowledge of Blue Sprig programs and services to accurately address client families' inquiries and concerns

• Display proficiency in computer skills to ensure precise processing of information

• Conduct interviews with client families, guiding them through the enrollment process and identifying their specific requirements

• Maintain meticulous logs and reports in accordance with professional, state, and federal guidelines

• Obtain, review, and input onboarding information and referrals before the commencement of patient services

• Achieve conflict management and resolution with resilience and tact

• Able to communicate collaboratively and constructively with client families, co-workers, administration, other team members, providers, community agencies, and referral sources

• Maintain strict adherence to HIPAA requirements

Education/Experience

• Possess a bachelor's degree or equivalent combination of experience and training

• Have 1-2 years of relevant experience in the healthcare field or related area

• Possess a working knowledge of commonly used healthcare concepts, practices, and procedures, with specific experiences in Applied Behavior Analysis (ABA) being preferred

• Experience working with a variety of insurances, call center experience preferred

BlueSprig is an Equal Opportunity Employer

BlueSprig aims to be an inclusive and equitable employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.