Intake Assistant

Description Join GGRM Law Firm, Nevada's premier injury law firm, as an Intake Assistant and make a significant impact on the lives of those who have been injured. If you enjoy assisting clients and are committed to providing excellent and compassionate service, we invite you to join our team. For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community. Position Summary An Intake Assistant is responsible for supporting the Intake team with various administrative tasks. Essential Duties And Responsibilities The essential functions include, but are not limited to, the following: Assisting Intake Specialists with opening new files for potential new clients in case management software (CMS)Printing all hiring documents for potential new clients during consultationProviding potential new clients with referral information for cases that are outside of the practice areaCommunicating with various law firms to follow up on Firm referralsEnsuring case management software (CMS) and lead management software (LMS) feed is cleared daily (documenting all relevant activity in CMS properly)Ensuring that client documentation is scanned into CMS and labeled properlyAssisting Intake Specialists with setting up treatment for potential new clientsEnsuring that gift bag inventory is stocked and gift bags are assembledEnsuring that intake inventory is stockedAssemble GGRM folders and intake folders for potential new clientsAssist reception front desk when neededPerforming other duties as assigned Requirements REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) 6 months of assistant level experience in an office settingHigh school diploma or equivalentBilingual in English and SpanishExcellent customer service skills, providing a friendly, welcoming face for all visitors to the FirmAbility to work well with others and be a team playerAbility to maintain a fast pace under stressful circumstances and multi-task Excellent interpersonal, oral, and written communication skillsOrganized with attention to detailProficient with Microsoft Office applications, including Word, Excel, PowerPoint, and OutlookCommitted to maintaining integrity and confidentiality on behalf of clients and the Firm Preferred Qualifications (knowledge, Skills, And Abilities) Minimum of one year of customer service experience Multi-line phone experienceAuthorized Nevada Notary GGRM Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.