Intake Administrator
Northshore Home Health Care · Toledo, OH · 2 mo ago
HealthcareFull-time
About the role
Provide administrative support to ensure efficient referral processing and service access for Ohio Rise.
Responsibilities
- Monitor and track incoming referrals
- Create and update member records
- Coordinate follow-up with families, providers, and community partners
- Manage the administrative email inbox
- Collect and maintain referral data
- Support reporting and compliance efforts
- Provide professional customer service
- Participate in team activities
- Adhere to policies and confidentiality standards
Requirements
- High school diploma or GED
- Minimum of 3 years' experience in healthcare, behavioral health, or administrative support
- Proficiency in Microsoft Office and electronic health records
- Strong organizational and communication skills
- Ability to prioritize and work independently
- Ability to handle sensitive information confidentially
- Must complete CPI training within 90 days
- Demonstrated professionalism and customer service skills
Skills
- Organizational skills
- Time management
- Attention to detail
- Communication
- Confidentiality
- Ability to work independently
- Experience working with behavioral health populations